Search the VMware Knowledge Base (KB)
View by Article ID

Cannot save Microsoft Office files to a shared directory on a virtual machine protected by VMware vShield Endpoint and an agentless anti-virus solution (2059808)

  • 11 Ratings


  • Microsoft Office files fail to save to a Windows Share.
  • Files saved to the share are empty and 0 KB in size.
  • When saving files from a Microsoft Office 2007/2010 application to a share on a virtual machine, which is protected with agentless anti-virus software, you see entries similar to:

    File is currently in use. Try again later.
    Cannot save the file to this location.


This is a known issue affecting virtual machines running on ESXi 5.x hosts.
The issue is resolved in new version of VMware tools, available in these ESXi releases:
Note: After upgrading ESXi, you must also perform a full upgrade of VMware Tools to resolve the issue.

To work around the issue in earlier versions or if you cannot upgrade, perform one of these options:
  • When you want the virtual machine to be protected and share accessible, disable the Endpoint protection and install an anti-virus agent directly on the virtual machine.
  • When you want to be able to save to the share and leave the virtual machine unprotected, disable the protection or exclude the share directory from scanning policies in the anti-virus solution management software. For more information, see the anti-virus vendors documentation.
  • When you want the virtual machine to be protected and share accessible and have the capability to change your security policies, change the Advanced Sharing Permissions on the folder in question to:

    Everyone = Full Control

    To change your security policies to Everyone = Full Control:
    1. Launch the Share and Storage Management tool on the file server.
    2. Right-click the shared directory and open Properties.
    3. Click the Permissions tab.
    4. Click Share Permissions and tick the Full Control permission for Everyone and Click OK.
    5. Do not modify the NTFS permissions.
    6. Apply the changes and test saving to the share.

See Also

Update History

01/23/2014 - Added issue resolved in ESXi 5.1 U2 and added link to download center and release notes 7/17/2014 - Added ESXi 5.0 under resolution

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.


  • 11 Ratings

Did this article help you?
This article resolved my issue.
This article did not resolve my issue.
This article helped but additional information was required to resolve my issue.

What can we do to improve this information? (4000 or fewer characters)

Please enter the Captcha code before clicking Submit.
  • 11 Ratings