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File Level Restore fails in VMware vSphere Data Protection (2059380)

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  • After taking the complete backup of the virtual machines using VMware vSphere Data Protection (VDP), you can find the restore point (virtual machine disks (VMDK) level) but you cannot see the file level restore (FLR) inhttps://VDP-IP-address-or-DNS-name:8543/flr.

  • You can mount the restore point underAll restore pointsand may see a message that it is loading the FLR, but it does not appear.

  • In the/usr/local/avamar/var/flr/server_log/flr-server.logfile (FLR logs), after connecting to the web session, you see entries similar to:

    2013-09-11 11:12:36,950 INFO [http-8543-exec-44]-services.VMDataServiceImpl: Getting visible clients. Request from user administrator
    at IP isAdmin = false
    2013-09-11 11:12:36,951 INFO [http-8543-exec-44]-adapter.AvCommonAdapter: Creating new web service connection for session Id: com.emc
    2013-09-11 11:13:02,652 INFO [http-8543-exec-42]-services.VMDataServiceImpl: Mounting backup 0x1ceab01c0061516:f354ebffbda1c499dcb5e4
    ffb3aa48ba1fd11249:3016. Request from user administrator at IP isAdmin = false
    2013-09-11 11:13:07,078 INFO [ActivityTimerHelper]-adapter.AvCommonAdapter: Creating new web service connection for session Id: null
    2013-09-11 11:13:08,214 INFO [ActivityTimerHelper]-service.ServiceInstance: ServiceInstanceMoref desc=Service Id: urn:uuid:5A36F2C292
    2899EA1F1378872084168 name=urn:uuid:5A36F2C2922899EA1F1378872084168 value=SERVICE
    2013-09-11 11:13:21,443 INFO [http-8543-exec-41]-services.VMDataServiceImpl: Browsing backup 0x1ceab01c0061516:f354ebffbda1c499dcb5e4
    ffb3aa48ba1fd11249:3016 at path ''. Request from user administrator at IP isAdmin = false
    2013-09-11 11:13:22,077 INFO [ActivityTimerHelper]-adapter.AvCommonAdapter: Creating new web service con
    com.emc.flr.exceptions.McRuntimeException: Extended partitions are not supported
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

    Note:This log excerpt is an example. Date, time, and environmental variables may vary depending on your environment.


This issue occurs if the virtual machine has a single disk, but has two partitions, C and D drive.

Note: FLR operations may also result in a failure if you are using an older version of VMware Tools. Ensure to install the latest version of VMware Tools in the target virtual machines. These virtual disk configurations are not supported by FLR:
  • Unformatted disks
  • Dynamic disks
  • GUID Partition Table (GPT) disks
  • Ext4 filesystems
  • FAT16 filesystems
  • FAT32 filesystems
  • Extented partitions
  • Virtual disk with more than one partition
  • Two or more virtual disks mapped to a single partition
  • Encrypted partitions
  • Compressed partitions


To resolve this issue, ensure that the single drive is mapped to a single disk in the virtual machine. That is, each .vmdk file must contain only one partition.

Extended Partitions

If you see Logical Drive in () in the Disk manager of any disk, it indicates Extended partition. It is highlighted in Green.

Extended partitions = Logical Drive.

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See Also

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.


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