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ESXi 5.x with E1000e adapter fails with purple diagnostic screen (2059053)

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Symptoms

  • The ESXi 5.x host with a virtual machine that uses an E1000e adapter fails with a purple diagnostic screen (PSOD).
  • You see the backtrace:

    @BlueScreen: #PF Exception 14 in world wwww:WorldName IP 0xnnnnnnnn addr 0x0
    PTEs:0xnnnnnnnn;0xnnnnnnnn;0x0;
    0xnnnnnnnn:[0xnnnnnnnn]E1000PollRxRing@vmkernel#nover+ 0xdb9
    0xnnnnnnnn:[0xnnnnnnnn]E1000DevRx@vmkernel#nover+0x18a
    0xnnnnnnnn:[0xnnnnnnnn]IOChain_Resume@vmkernel#nover+0x247
    0xnnnnnnnn:[0xnnnnnnnn]PortOutput@vmkernel#nover+0xe3
    0xnnnnnnnn:[0xnnnnnnnn]EtherswitchForwardLeafPortsQuick@#+0xd6
    0xnnnnnnnn:[0xnnnnnnnn]EtherswitchPortDispatch@#+0x13bb
    0xnnnnnnnn:[0xnnnnnnnn]Port_InputResume@vmkernel#nover+0x146
    0xnnnnnnnn:[0xnnnnnnnn]Port_Input_Committed@vmkernel#nover+0x29
    0xnnnnnnnn:[0xnnnnnnnn]E1000DevAsyncTx@vmkernel#nover+0x190
    0xnnnnnnnn:[0xnnnnnnnn]NetWorldletPerVMCB@vmkernel#nover+0xae
    0xnnnnnnnn:[0xnnnnnnnn]WorldletProcessQueue@vmkernel#nover+0x486

Purpose

You must apply the patch provided by VMware on the ESXi host to resolve this issue. 

Resolution

This issue is resolved in:
NoteEnsure to update VMware Tools immediately after updating the ESXi host version.
 
 
To work around this issue if you do not want to upgrade, use one of these options:
  • Use the VMXNET3 virtual adapter and reduce the usage of the E1000e series adapter. For more information on adding or modifying a virtual machines virtual network interfaces, see Change the Virtual Network Adapter (NIC) Configuration in the vSphere Web Client section in the vSphere Virtual Machine Administration Guide.
  • In virtual machines that use the E1000e adapter, disable RSS or configure the RSS multiple rx queue to 1 in the guest operating system.

Tags

purple diagnostic screen, ESXi host crashes, ESXi PSOD, esxi server has a purple screen, PSOD ESXi 5.5, Purple Screen on three different servers, PSOD CRASH

See Also

Update History

01/29/2014 - Added 5.0 patch details in the Resolution section. 03/05/2014 - Added note regarding equivalent PowerCLI 5.5 command 03/12/2015 - Added Resolution information, ESXi 6.0 resolves the issue. 04/23/2015 - Removed e1000 adapter references as this adapter is not affected by this issue. 06/25/2015 - Added the details of ESXi 5.5 Update 1 resolution

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