Search the VMware Knowledge Base (KB)
View by Article ID

Upgrading to vCenter Inventory Service 5.5 on a Microsoft Windows platform (2058272)

  • 1 Ratings


This article provides step-by-step guidance for upgrading to vCenter Inventory Service 5.5 using the Custom Install method.
This article assumes that:
  • You have backed up the existing version of vCenter Inventory Service. For more information, see Inventory Service fails to start with the error: XhiveException: IO_ERROR (2017370).
  • You have reviewed all of the upgrade documentation. For more information, see the vSphere Upgrade Guide.
  • You have met all minimum software and hardware requirements for vSphere 5.5. For more information, see the System Requirements section in the vSphere Installation and Setup Guide.
  • You have configured both a forward and reverse lookup zone for this Microsoft Windows Server on your Domain Name System (DNS) Server(s). For more information on configuring reverse lookup zones in a Microsoft Active Directory domain, see the Microsoft TechNet article Adding a Reverse Lookup Zone.

    Note: The preceding link was correct as of September 19, 2013. If you find a link is broken, provide feedback and a VMware employee will update the link.

  • You have already upgraded:

Important: Having the services located on multiple Microsoft Windows servers increases the complexity of maintaining the environment. Additional complexity comes in the form of administration overhead and licensing costs. In addition, this configuration introduces points of failure, such as network connectivity and name resolution related issues which may involve engaging additional vendors during outages and maintenance windows. Please make sure that your infrastructure is configured in a redundant manner and you allocate appropriate resources considering these factors.


Upgrade steps for vCenter Inventory Service 5.5

  1. Mount the vSphere 5.5 installation media. The installation wizard appears.
  2. In the left pane, under Custom Install, click vCenter Inventory Service and then click Install.

    Note: If any of the prerequisites are not met, they are listed in the right pane under Prerequisites.

  3. Select the appropriate language from the dropdown and click OK.
  4. In the welcome screen, click Next.

    Note: If a previous version of vCenter Inventory Service is installed, the welcome screen diplays the message:

    An earlier version of vCenter Inventory Service is already installed on this computer and will be upgraded to vCenter Inventory Service 5.5. If the distinguished name for any existing SSL certificate is not unique, the old SSL certificate will be replaced with a new certificate.

  5. Review the End User License Agreement. If you agree, select the I accept the terms in the license agreement option and click Next.
  6. Select one of these options when presented with a database re-initialization warning:
    • Keep my existing database – Select this option to retain your existing data in the vCenter Inventory Service.
    • Replace my existing database – Select this option to replace the existing database. You must acknowledge that a backup of the Inventory Service database and SSL certificates has been performed.

  7. In the dialog that appears, check if the Fully Qualified Domain Name (FQDN) of the host where vCenter Inventory Service is displayed. This field is auto-populated.

    • If this field is not auto-populated, enter the FQDN manually.
    • If there is an issue with DNS resolution, you see the error:

      The Fully Qualified Domain name could not be resolved using DnsQuery API...

      If you see this error, resolve the DNS resolution issue before proceeding.

  8. Click Next.
  9. Optionally, provide an alternative TCP port number for the vCenter Inventory Service and click Next.

    Note: Changing the default ports is recommended only if you have an unchangeable port conflict in the same system.

  10. Select the appropriate JVM memory size, depending on the environmental requirements.

    The JVM size can be: 

    • Small (less than 100 hosts or 1000 virtual machines)
    • Medium (100-400 hosts or 1000-4000 virtual machines)
    • Large (more than 400 hosts or 4000 virtual machines)

  11. Click Next.
  12. Enter the SSO lookup Service URL and the SSO administrator username and password. You may be prompted to install the Lookup Service Certificate. Click Next.

    • This dialog shows information related to a domain by the name vsphere.local. This is not a domain that is auto-detected within the existing environment, but a net new domain used internally by vSphere. The administrator@vsphere.local account performs the same function as the admin@System-Domain account in previous versions of vSphere.

      For more information about the administrator@vsphere.local account, see the vSphere Software Components section of the vCenter Server and Host Management Guide.

    • You must use the Fully Qualified Domain Name (FQDN) and not the IP address.  Providing the IP address may allow you to proceed with the upgrade, but may result in certificate related errors when starting vCenter Server. 

    • If you are configuring a highly available SSO configuration, you must provide the FQDN of the load balancer. Providing the FQDN of a single node may allow you to proceed with the upgrade, but may result in certificate related errors when starting vCenter Server

  13. When prompted, verify the fingerprint of the certificate and click Yes to proceed.
  14. In the Ready to Install screen, click Install.
  15. When the installation completes, click Finish.

Post upgrade of the vCenter Inventory Service 5.5

After installing vCenter Inventory Service, upgrade vCenter Server to version 5.5. For more information, see Upgrading to vCenter Server 5.5 on a Microsoft Windows platform (2058275).

See Also

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.


  • 1 Ratings

Did this article help you?
This article resolved my issue.
This article did not resolve my issue.
This article helped but additional information was required to resolve my issue.

What can we do to improve this information? (4000 or fewer characters)

Please enter the Captcha code before clicking Submit.
  • 1 Ratings