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Collecting diagnostic information for VMware vRealize Log Insight (2056760)

Purpose

VMware Technical Support routinely requests diagnostic information from you when a support request is handled. This diagnostic information contains product specific logs and configuration files from the host on which the product is run. The information is gathered using a specific script or tool for each product.

This article provides procedures for obtaining diagnostic information for VMware vRealize Log Insight.

Resolution

You can collect diagnostic information for VMware vRealize Log Insight from the web interface or from the command line.

For all methods, the support information is collected and stored in a *.tar.gz file which has the naming convention loginsight-support-YYYY-MM-DD_HHMMSS.xxxxx.tar.gz, where xxxxx is the process ID which created the file.

Collecting diagnostic information from a Log Insight 3.0 or higher cluster using the web interface

In Log Insight 3.0, diagnostic information is stored locally on disk within each node. To collect diagnostic information from every node within the Log Insight cluster:

  1. Using a web browser, open the vRealize Log Insight web interface at https://HostnameOrIPAddress/
  2. Log in as a user with the Super Admin role.
  3. Click on the gear icon at the top right.
  4. Under Management, select Cluster.
  5. Under the node list, click Download Support Bundle.
  6. Click Continue when prompted.
  7. Once the log bundle is generated, Save File to desired location.
  8. Upload the support bundle to VMware. For more information, see Uploading diagnostic information to VMware (1008525).

Collecting diagnostic information from a single Log Insight 3.0 or higher cluster node using the web interface

In Log Insight 3.0, diagnostic information is stored locally on disk within each node. To collect diagnostic information from a single, specific node within the Log Insight cluster using the web interface:

  1. Using a web browser, open the vRealize Log Insight web interface at https://HostnameOrIPAddress/
  2. Log in as a user with the Super Admin role.
  3. Click on the gear icon at the top right.
  4. Under Management, select Cluster.
  5. In the node list, identify the single node to collect data from.
  6. Click Continue when prompted.
  7. Once the log bundle is generated, Save File to desired location.
  8. Upload the support bundle to VMware. For more information, see Uploading diagnostic information to VMware (1008525).

Collecting diagnostic information using the Log Insight 1.0–2.5 web interface

In Log Insight 2.5 and earlier, diagnostic information is streamed to the Master node of the cluster. To collect the diagnostic information from the master node:

  1. Using a web browser, open the vRealize Log Insight web interface at https://HostnameOrIPAddress/
  2. Log in as an administrative user.
  3. Click on the gear icon at the top right.
  4. Under Management, select Appliance.
  5. Under Support, click on Download Support Bundle.
  6. Click Continue when prompted.
  7. Once the download completes, Save File to desired location.
  8. Upload the support bundle to VMware. For more information, see Uploading diagnostic information to VMware (1008525).

Collecting diagnostic information from a single Log Insight node using the loginsight-support command line

In all versions of Log Insight, there is a local loginsight-support command which an be used to collect diagnostic information from a specific node via an SSH session or the console. This produces a file locally within the Log Insight virtual appliance, which must be copied out for sharing.

  1. Open a console or SSH session to a Log Insight virtual appliance and log in as root.
  2. Change to a directory with at least 300MB of free disk space, such as /tmp/. For example:

    cd /tmp

  3. Run the command:

    loginsight-support

    Note: Additional options can be specified to customize the log bundle collection. Use the loginsight-support -h command for a list of options available.

  4. A compressed support bundle file is created in the current working directory named loginsight-support-YYYY-MM-DD_HHMMSS.nnnn.tar.gz
  5. Copy the file from the Log Insight virtual appliance using a method like scp or ftp.
  6. Delete the file from the Log Insight virtual appliance using the command:

    rm /tmp/loginsight-support-*.tar.gz

  7. Upload the support bundle to VMware. For more information, see Uploading diagnostic information to VMware (1008525).

Additional Information

For more information about opening a support request, see http://www.vmware.com/support/policies/howto.html.

Update History

04/16/2014 - Modified Steps under Resolution. 10/09/2015 - Log Insight 3.0 released. 03/01/2016 - Log Insight 3.3 released.

Request a Product Feature

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