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"Couldn't connect to the server" error when deploying an OVF template on vSphere Web Client (2053229)

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  • Deploying an OVF template with vSphere Web Client fails.
  • Deploying an OVF template with vCenter Server Appliance (vCSA) via vSphere Web Client fails.
  • You see the error:

    Couldn't connect to the server


    A connection error occurred. Verify that your computer can connect to vCenter Server.


    • This issue occurs when vCenter Server or vCenter Server Appliance is connected to more than one vNIC and FQDN is associated with two different network IP adrresses and does not occur in vSphere Client.

    • To deploy an OVF template with vSphere Web Client, the client machine must be connected to SSO network interface of vCenter Server or vCenter Server Appliance.


This issue is resolved in vCenter Server 5.1 Update 2, available at VMware Downloads. For more information, see the VMware vCenter Server 5.1 Update 2 Release Notes.

To work around this issue, use vSphere Client to deploy an OVF template or to perform OVF exports.

See Also

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.


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  • 114 Ratings