Search the VMware Knowledge Base (KB)
View by Article ID

VMware vCloud Air user cannot log in after selecting multiple roles during account creation (2051820)

  • 0 Ratings


  • New user cannot log into the VMware vCloud Air portal.
  • This issue occurs if the user was created with:
    • Multiple roles selected.
    • The End User role mixed with any Administrative role.


This is a known issue.
If a new portal user is created and assigned conflicting roles (any admin role in addition to the End User role) the user appears to be created but is not functional.


To work around this issue, delete and recreate the user without selecting both an Administrative role and the End User role.
If you are assigning the End User role, no other role should be assigned to a user.

See Also

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.


  • 0 Ratings

Did this article help you?
This article resolved my issue.
This article did not resolve my issue.
This article helped but additional information was required to resolve my issue.

What can we do to improve this information? (4000 or fewer characters)

Please enter the Captcha code before clicking Submit.
  • 0 Ratings