Search the VMware Knowledge Base (KB)
View by Article ID

Launching Workstation Help fails in SUSE Linux Enterprise (2041198)

  • 2 Ratings


  • Cannot launch the VMware Workstation Help when logged in as the root user
  • Help button in the Workstation user interface may not work on SUSE Linux Enterprise
  • Launching the VMware Workstation Help fails
  • You see the error:

    /usr/lib64/firefox/firefox: symbol lookup error: /usr/lib/vmware/libconf/lib/gtk-2.0/2.10.0/loaders/ undefined symbol: g_malloc_n

  • This issue affects dialogs that are launched as root


This is a known issue in VMware Workstation 9.x and above, and is currently under investigation.
To work around this issue: 
  1. Open the config file, located at /etc/vmware/, using a text editor.
  2. Ensure that the gksu.rootMethod is set to sudo. For example:

    gksu.rootMethod = sudo

  3. Save and close the file.
If the preceding steps do not resolve the issue, try reinstalling VMware Workstation as the root user.
To reinstall VMware Workstation:
  1. Open a new Terminal window.
  2. Run this command to change directory to the folder that contains the download:

    cd /home/user/Downloads

  3. Run this command in the Terminal:

    sudo sh VMware-Workstation-xxxx-xxxx.architecture.bundle


    xxxx-xxxx is the version and build numbers
    architecture is i386 or x86_64

  4. Follow the screen prompts to install the product.
  5. After the installation completes, run this command to launch Workstation:


  6. Open Virtual Network Editor by navigating to Edit > Virtual Network Editor.
  7. Enter the root user credentials.

    The Workstation Help should now open correctly.
Note: Ensure that you do not use a su shell when installing Workstation.

Additional Information

To be alerted when this article is updated, click Subscribe to Document in the Actions box.

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.


  • 2 Ratings

Did this article help you?
This article resolved my issue.
This article did not resolve my issue.
This article helped but additional information was required to resolve my issue.

What can we do to improve this information? (4000 or fewer characters)

Please enter the Captcha code before clicking Submit.
  • 2 Ratings