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Downgrading from vRealize Operations 5.6/5.7 to 5.0 (2039489)


This article provides information for existing vRealize Operations (formerly known as VMware vCenter Operations (vCOps)) 5.0 customers who are interested in downgrading vRealize Operations 5.6/5.7 to vRealize Operations 5.0.


Existing vRealize Operations (formerly known as VMware vCenter Operations (vCOps)) 5.6/5.7 Customers
  1. Log in to My VMware and follow the path for Support.

  2. Click Get Support.

  3. Select Account Queries from the Product Licensing or Account drop down.

  • Along with the order number for vRealize Operations 5.6 / 5.7. An order will be booked for vRealize Operations 5.0 and an order acknowledgement will be sent.
  • Upon receipt of the order acknowledgement, you will have access to the downgraded vRealize Operations 5.6/5.7 keys on the license portal. These downgraded keys will not be associated to a support contract; the support contract remains with the vRealize Operations 5.6/5.7 license keys. In addition, these keys cannot be renewed or upgraded.

New customers purchasing vRealize Operations (formerly known as VMware vCenter Operations (vCOps)) 5.6/5.7

For new vRealize Operations 5.6/5.7 orders, licenses are delivered with the software. There is no option to downgrade the license on the license portal and you must use the vRealize Operations 5.6/5.7 license keys.

If you have any questions, contact VMware Support.

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.


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