Knowledge Base

The VMware Knowledge Base provides support solutions, error messages and troubleshooting guides
Search the VMware Knowledge Base (KB)   View by Article ID

View Administrator Console fails to launch after an upgrade to Horizon View 5.1 and installation of new SSL certificates (2038842)


  • After upgrading to View 5.1, the View Administrator console page fails to launch.
  • The View Connection Server logs show entries similar to:

    • ERROR (10E8-15C4) <Thread-1> [u] Couldn't create SSL socket factory java.lang.NullPointerException: invalid null input

    • FATAL (10E8-15C4) <Thread-1> [Ice] ICE start
      java.lang.IllegalArgumentException: socketFactory must be supplied

    • FATAL (10E8-15C4) <Thread-1> [Ice] ICE start java.lang.IllegalArgumentException: socketFactory must be supplied

    • FATAL (10E8-15C4) <Thread-1> [JMXServer] Could not start the Ice Server java.lang.Exception: ICE Start: socketFactory must be supplied at com.sun.jmx.mbeanserver.MBeanIntrospector.unwrapInvocationTargetException(
    • WARN (10E8-1548) <Ice Shutdown> [Ice] Problem stopping NetHandler: java.lang.Exception: Can't stop message loop: not running! java.lang.Exception: Can't stop message loop: not running!

    • WARN (1758-17B8) <ws_tomcatservice_init> [ValidatingFilter] Cannot parse maxLength, using default
    • INFO (1758-17B8) <ws_tomcatservice_init> [CertificateAuthFilter] Smart Card Authentication mode: OPTIONAL
    • INFO (10E8-0B54) <javabridge> [ws_java_bridgeDLL] The View Security Server subsystem has stopped
Note: For more information on the location of the View log files, see Location of VMware View log files (1027744).


This issue occurs if a file from a previous version of View still resides in the conf folder located at C:\Program Files\VMware\VMware View\Server\sslgateway\ on the Connection Server. This causes the Security Server to fail to read the new SSL certificate.


To resolve this issue:

The View Administrator console page now launches successfully.

Note: These messages can also appear if the SSL certificate is not exportable. For more information, see After importing an internal Active Directory signed SSL certificate into the View Connection Server, the View Administrator portal fails to load (2043736).

See Also

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.


  • 3 Ratings

Did this article help you?
This article resolved my issue.
This article did not resolve my issue.
This article helped but additional information was required to resolve my issue.

What can we do to improve this information? (4000 or fewer characters)

Please enter the Captcha code before clicking Submit.
  • 3 Ratings