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vSphere Data Protection (VDP) restore task stops at 92% completion (2038440)

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Symptoms

  • A vSphere Data Protection (VDP) restore task initiates successfully, but stops at 92% completion.
  • The tasks do not show any errors.
  • Appliance logs do not update progress every 30 seconds.
  • In the vSphere Web Client, the Tasks log shows entries that appear to have stopped processing (the blue bar does not update with a new completion percentage).
  • In the /usr/local/avamar/var/vdr/server_logs/vdr-server.log file, you see messages similar to:

    INFO  [http-8543-exec-3]-rest.BackupService: Total backup request: XX No of unsuccessful backups:0
    INFO  [Timer_general]-schedule.TaskMonitor: Processing running restore jobs: <JOB-ID>


    And approximately every 30 seconds:

    INFO  [Timer_general]-schedule.TaskMonitor: Processing running restore jobs: <JOB-ID>
    INFO  [Timer_general]-schedule.TaskMonitor: update running restore task: <JOB-ID>


    After the restore task stops at 92% completion, you no longer see the update running restore task message published in the vdr-server.log every 30 seconds.

  • Also in the vdr-server.log file, you may see messages similar to:

    INFO  [http-8543-exec-5]-rest.BackupService: Deleting 1 backup jobs.
    INFO  [http-8543-exec-5]-event.StatisticListenerImpl: Removed: CacheEntity [key=1350369094297, content=BackupJob [ name=virtual_machine_name, uniqueId=1350369094297, items count=1 ], groups=[CACHE_BACKUP_JOB_GROUP]] (hit, stale, miss)  = (8, 5, 0), entries (added, removed, updates) = (4, 1, 28)


  • In the vSphere Web Client Events log, after a VDP: Restore <virtual_machine_name> started message, you see a message similar to:

    VDP: <job_name> backup job is deleted successfully.

    or

    A message indicating that the restore job failed.

  • In the vdr-server.log file, you may see a message similar to:

    INFO [http-8543-exec-3]-rest.BackupService: Total backup request: XX No of unsuccessful backups:0

Cause

This issue can occur if the end user deletes the backup job while the restore is running. In this case, the deleted backup job would be the job that created the image from which you are running the restore.

Note: Large virtual machines can experience a long pause at 92% if the work order has not completed. If you do not see either that the backup job was deleted or the restore job failed, allow for more time for the job to complete.

Resolution

To resolve this issue if the backup job was deleted or the restore job failed, manually cancel the task by clicking the gray X next to the progress bar.

Note: You may be able to identify the backup job that must be cleared by examining the vdr-server.log file. Search for a message similar to:
INFO [http-8543-exec-12]-rest.BackupService: Job: ZSH
In this example, the job is ZSH.

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