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Full disk on vCloud Networking and Security 5.1 (Edge component) fails with error: VIX_E_DISK_FULL (2035939)

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Symptoms

The vCloud Networking and Security 5.1 release can go into an Edge disk full state approximately 14 days after the first edge is deployed. At this time, you experience these symptoms: 
  • In vCloud Director, attempting a reconfig fails with this error: 

    VIX_E_DISK_FULL 

  • In vCloud Director, when looking at Edge Gateways, you receive this error:

    Edge VM backing the edge gateway is unreachable

  • If an edge is stuck with a VIX_E_DISK_FULL error, it can be reinstalled either from VMware vCloud Director or VMware vShield Manager. 

Purpose

This article provides information on the failure of configurations on vShield Edge 5.1.0 as a result of VIX_E_DISK_FULL error .

Resolution

Resolution

This issue is resolved in VMware vCloud Networking and Security 5.1.1. To download this version, see the VMware Download Center.

VMware highly recommends upgrading to VMware vCloud Networking and Security 5.1.1 as soon as possible.

Workaround

You can work around this issue by running the script attached to this article before the 14 days expire (beginning from the time the Edge is deployed). This temporary workaround provides you with a small window before scheduling an upgrade to vCloud Networking and Security 5.1.1. The script must run every 14 days to avoid the disk full condition.
 
VMware highly recommends upgrading to VMware vCloud Networking and Security 5.1.1 as soon as possible.
 
Running the script
 
The attached script must run to redeploy compact Edges. Compact Edges are vulnerable to a disk full issue approximately 14 days after initial deployment. The script must run every 14 days to avoid the disk full condition.
 
It is possible that large Edges may also fail with a disk full error (which would only occur 2 months after the large Edge is deployed).
 
The attached script is a shell script and must run from a machine that runs the Bash Unix shell that has cURL installed.
 
Syntax
 
This is the syntax of the script:

./redeployAllCompactEdges.sh <vSM_IP> <vSM_user> <vSM_passwd> [<Parallel_re-deployments>]

Where:
  • vSM_IP is vShield Manager IP address
  • vSM_user is the vShield Manager admin user name
  • vSM_passwd is the vShield Manager admin password
  • Parallel_re-deployments changes the behavior of the script. By default, the script redeploys all compact vShield Edges in a serial fashion. Use this parameter to change this behavior to a parallel deployment by specifying the number of concurrent vShield Edges that should be redeployed. The number can be 1 to 10.

This example redeploys 2 vShield Edges in parallel:

./redeployAllCompactEdges.sh 10.112.199.69 admin vsmpassword 4

Impact/Risks

When the disk full state occurs, the appliance continues to run headless and provide protection. However, any vShield Edge configuration change within VMware vShield Manager results in a VIX_E_DISK FULL error.

Additional Information

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