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Cannot upload the upgrade bundle while upgrading from vShield Manager 5.0 to 5.1 (2034804)

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When upgrading from vShield Manager 5.0 to 5.1, you experience these symptoms:
  • You are unable to upload the upgrade bundle
  • Uploading the upgrade bundle times out
  • The log files indicate that the client connection was reset
  • In the vshield_mgr_support_DATE_TIME.log file, you see entries similar to:

    2012-07-10 00:01:54,185 ERROR http-443-13 CommonsMultipartRequestHandler:190 - Failed to parse multipart request
    org.apache.commons.fileupload.FileUploadException: Processing of multipart/form-data request failed. Connection reset
    at org.apache.commons.fileupload.FileUploadBase.parseRequest(
    at org.apache.commons.fileupload.FileUploadBase.parseRequest(
    at org.apache.struts.upload.CommonsMultipartRequestHandler.handleRequest(
    at org.apache.struts.util.RequestUtils.populate(
    at org.apache.struts.action.RequestProcessor.processPopulate(
    at org.apache.struts.action.RequestProcessor.process(
    at org.apache.struts.action.ActionServlet.process(
    at org.apache.struts.action.ActionServlet.doPost(
    at javax.servlet.http.HttpServlet.service(
    at javax.servlet.http.HttpServlet.service(
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(


This issue occurs if your network has slow connectivity.


To resolve this issue, ensure that the network speed is sufficient to upload the upgrade bundle.
Alternatively, create a virtual machine in the same network or closer to the vShield Manager machine and then try uploading the bundle from that virtual machine.

See Also

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.


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