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Cannot upload the upgrade bundle while upgrading from vShield Manager 5.0 to 5.1 (2034804)

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Symptoms

When upgrading from vShield Manager 5.0 to 5.1, you experience these symptoms:
  • You are unable to upload the upgrade bundle
  • Uploading the upgrade bundle times out
  • The log files indicate that the client connection was reset
  • In the vshield_mgr_support_DATE_TIME.log file, you see entries similar to:

    2012-07-10 00:01:54,185 ERROR http-443-13 CommonsMultipartRequestHandler:190 - Failed to parse multipart request
    org.apache.commons.fileupload.FileUploadException: Processing of multipart/form-data request failed. Connection reset
    at org.apache.commons.fileupload.FileUploadBase.parseRequest(FileUploadBase.java:384)
    at org.apache.commons.fileupload.FileUploadBase.parseRequest(FileUploadBase.java:268)
    at org.apache.struts.upload.CommonsMultipartRequestHandler.handleRequest(CommonsMultipartRequestHandler.java:182)
    at org.apache.struts.util.RequestUtils.populate(RequestUtils.java:389)
    at org.apache.struts.action.RequestProcessor.processPopulate(RequestProcessor.java:794)
    at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:191)
    at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1858)
    at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:459)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:637)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:368)
    at org.springframework.security.web.access.intercept.FilterSecurityInterceptor.invoke(FilterSecurityInterceptor.java:109)
    at org.springframework.security.web.access.intercept.FilterSecurityInterceptor.doFilter(FilterSecurityInterceptor.java:83)
    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:380)

Cause

This issue occurs if your network has slow connectivity.

Resolution

To resolve this issue, ensure that the network speed is sufficient to upload the upgrade bundle.
 
Alternatively, create a virtual machine in the same network or closer to the vShield Manager machine and then try uploading the bundle from that virtual machine.

See Also

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.

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