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Resetting the vCenter SSO administrator password (2034608)

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You must unlock and reset the vCenter Single Sign-On (SSO) password if you have entered an incorrect password for three times and you see the error:

User account is locked. Please contact your administrator.


By default, the account lockout policy is set to unlock after 15 minutes. If the account does not get unlocked even after 15 minutes, you must unlock the account using another session that is still logged into the SSO server or using another user account with SSO administrator privileges.

To unlock/reset the administrator account, see:

Additional Information

For more information on account lockout policies for the Platform Services Controller (PSC), see the vCenter Server Password Requirements and Lockout Behavior section in the vSphere Security Guide.


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See Also

Update History

12/13/2013 - Added note about master password

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  • 102 Ratings