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vCenter Chargeback Manager data collector services stop immediately after starting (2032755)

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  • All vCenter Chargeback Data Collector services stop immediately after starting.
  • In the Windows Application log, you see errors similar to:

    Error 4097: The LoadLibrary function failed for the following reason: The specified module could not be found.
    Error 4096: Could not load the Java Virtual Machine.
    Error 4096: C:\Program Files (x86)\VMware vCenter Chargeback\jre\bin\client\jvm.dll

  • Logs related to each data collector fail to refresh because the JRE cannot load.
  • When you run the java command from the command prompt, you see a message indicating that the command cannot be found.


This issue occurs because the JVM is unable to find the msvcr71.dll file located at jre/bin/.
For more information, see the Oracle bug 6509291.
Note: The preceding link was correct as of November 21, 2012. If you find the link is broken, provide feedback and a VMware employee will update the link.


To resolve this issue, The PATH environment variable needs to be updated to point it to the location of /jre/bin directory.
  • Right click My Computer, select Properties.
  • Click Advanced System Settings.
  • Click the Advanced tab.
  • Click the Environment Variables button.
  • In the System Variables section, click the PATH variable and then click the Edit button.
  • Append a ; and then add the path "C:\Program Files (x86)\VMware\VMware vCenter Chargeback\jre\bin\" to the end of the variable.

    NOTE: If the Install directory differs please change it accordingly to "$USER_INSTAL_DIR$/jre/bin" in the above example it is the default location.

  • Click the OK button to close the window.

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