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The View Administration console takes a long time to load (2021050)

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  • Loading the View Administrator console is very slow
  • The View Administrator console is slow to load information about pools and desktops
  • In the View Debug log spew, you see entries similar to:

    <YYYY-MM-DD> <TIME>,000 DEBUG TP-Processor16 [AdminInventoryManager_internal] Unknown member cn=7b9529dd-f75d-40b7-a19d-bc231632ddb6,ou=data disks,dc=vdi,dc=vmware,dc=int in folder OA

    Note: For more information about logging in VMware View, see Collecting VMware Horizon View logs and diagnostic information (1017939).


This issue occurs due to the large number of messages in the Debug logs. Due to the log spew, the View Administrator console takes more time to populate.


To disable logging of the Unknown Member messages:
  1. Download the file attached to this article.
  2. Extract the contents of the zip file.
  3. Copy the vdm-debug.vbs file to the Connection Server, replacing the existing file in:

    C:\Program Files\VMware\VMware View\Server\DCT

  4. Verify that the View Administration console takes less time to load.

Additional Information

As a work around for this issue, you can change the log level on all View Connection servers to INFO .

To change the log level, see Changing the log file behavior in VMware View components (1025887).

Setting the log level to INFO  reduces the amount of information logged by View Manager. To troubleshoot future issues, you may need to temporarily re-enable the DEBUG  or TRACE  logging level.

  • The DEBUG  message outlined in the Symptoms section will be logged if full or linked clones are placed inside the View folder. VMware View does not recognize members in this folder; therefore, it logs this message multiple times.
  • Also note that this message is merely informational and is therefore harmless.

: If the log spew persists, try changing the log level from INFO to DEBUG.

See Also

Update History

05/29/2012 - Added updated logging script to correct issue. 07/25/2012 - Added View 4.6 to Product Versions 08/14/2012 - Added note explaining debug message in Additional Information


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