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Scan for guest patches and updates will fail on Windows XP and Win2K3 virtual machines in VMware vCenter Update Manager 4.0.x/4.1.x (2018897)

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Symptoms

Note: This issue occurs on Windows XP and Windows 2003 Server machines.
 
You see the following error messages within the vum-server-log*cpp.log logs at the time of the failure event.
 
[2012-02-28 06:35:22:590 'SingleOnlineScanTask.SingleOnlineScanTask{14}' 1152 ERROR] [singleOnlineScanTask, 554] SingleOnlineScanTask{14} encountered error: System error 2147500037: Unspecified error; Context: Unspecified error
[2012-02-28 06:35:22:592 'VimGuestInfoChannel' 1152 INFO] [vimGuestInfoChannel, 353] Cancelling receive for VMvm-1135
[2012-02-28 06:35:22:592 'VimGuestInfoChannel' 1152 INFO] [vimGuestInfoChannel, 718] Removing callback for VM vm-1135
[2012-02-28 06:35:22:592 'VcFilter' 1152 INFO] [vimGuestInfoChannel, 745] FilterInfo-REMOVE: vimGuestInfoChannel entity: (VM)vm-1135filter: session[48E45F10-70CD-422B-88FA-254C6890A981]916C7749-4620-4FE1-941F-7E28DEF6F446
[2012-02-28 06:35:22:607 'ChainedTaskContainer.ChainedTaskContainer{13}' 1152 INFO] [vciTaskBase, 579] A subTask finished: SingleOnlineScanTask{14}
[2012-02-28 06:35:22:608 'VciOnlineScanTask.VciOnlineScanTask{11}' 1152 INFO] [vciTaskBase, 579] A subTask finished: ChainedTaskContainer{13}
[2012-02-28 06:35:22:609 'VciScanTask.ScanTask{10}' 1152 INFO] [vciTaskBase, 579] A subTask finished: VciOnlineScanTask{11} [2012-02-28 06:35:22:613 'ComplianceStatusMgr' 1152 INFO] [statusCollector, 411] Cache size: 0
[2012-02-28 06:35:22:614 'ComplianceStatusMgr' 1152 DEBUG] [statusCollector, 214] cache update is starting, updateRequestTimeStamp = 4810365988000
[2012-02-28 06:35:22:614 'ComplianceStatusMgr' 1152 DEBUG] [statusCollector, 218] cache update succeeds, updateRequestTimeStamp = 4810574369000
[2012-02-28 06:35:22:614 'ComplianceStatusMgr' 1152 INFO] [statusCollector, 473] Group cache size: 0
[2012-02-28 06:35:22:614 'ComplianceStatusMgr' 1152 DEBUG] [statusCollector, 214] cache update is starting, updateRequestTimeStamp = 4810365982000
[2012-02-28 06:35:22:614 'ComplianceStatusMgr' 1152 DEBUG] [statusCollector, 218] cache update succeeds, updateRequestTimeStamp = 4810574369000
[2012-02-28 06:35:22:614 'VciScanTask.ScanTask{10}' 1152 INFO] [vciTaskBase, 1278] SerializeToVimFault fault:

Cause

Recently, there have been changes made to the signing certificate for cab files. If you are downloading the cab files and do not have the updated certs on that machine, the signature check fails. The problem is with the guest OS root certificate version rather than with VMware Update Manager server.
 
Note: All of the affected guests were working well while scanning and upgrading prior to January 2012.

Resolution

To resolve this issue, you must upgrade Microsoft Root certificate to the latest version. For more information on upgrading, see Windows Root Certificate Program Information

The April 2012 version root certificate for Windows XP, which fixes this issue, can be found here

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.

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