Search the VMware Knowledge Base (KB)
View by Article ID

Virtual machine using the Client device CD-ROM stops responding from the vSphere Client after a network interruption (2017037)

  • 3 Ratings


  • When a virtual machine is using a client device CD-ROM and the network connection is interrupted, the virtual machine stops responding from the vSphere Client.
  • You cannot access the virtual machine console from the vSphere Client.
  • The virtual machine responds to ping requests, but is not accessible from the vSphere Client. 


This issue is resolved in:
To work around this issue when you cannot upgrade, disconnect and reconnect the Client device CD-ROM.

Update History

10/15/2013 - Noted the issue is resolved in ESXi 5.1

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.


  • 3 Ratings

Did this article help you?
This article resolved my issue.
This article did not resolve my issue.
This article helped but additional information was required to resolve my issue.

What can we do to improve this information? (4000 or fewer characters)

Please enter the Captcha code before clicking Submit.
  • 3 Ratings