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View Persona Management features do not function when Windows Client-Side Caching is in effect (2016416)

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You might see these issues with the View Persona Management:
  • The Folder redirection group policy setting is enabled, but the local user profile data is not redirected to the specified remote folders.
  • Offline files in the Files and folders to preload group policy setting do not populate the local profile when the user logs on.
  • Local use profile data is not replicated to the remote profile repository.
  • The Enable background download for laptops group policy setting is enabled, but the files are not downloaded to the local profile on the laptop when the user logs on.

These issues arise when the Windows Client-Side Caching system, a mechanism that supports the Windows Offline Files feature, is in effect on the local system. Windows Client-Side Caching caches user profile files, redirecting them to a local path under its control such as C:\windows\csc.


  1. Synchronize any profile data that currently resides in the local Client-Side Caching database. Use the Sync Center on the local system. On Windows 7, go to Start > All Programs > Accessories > Sync Center.

    For more information, see the To sync all of your offline files immediately section in Working with network files when you are offline.

  2. (Optional) Delete the profile data from the Client-Side Caching database on the local system by using the Registry Editor:

    Note: This procedure modifies the Windows registry. Before making any registry modifications, ensure that you have a current and valid backup of the registry and the virtual machine. For more information on backing up and restoring the registry, see the Microsoft Knowledge Base article 136393.

    1. On the local system, click Start > Run, type regedit, and click OK. The Registry Editor window opens.
    2. Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\CSC\Parameters.
    3. If the Parameters node does not exist in this path, create a new node named Parameters.
    4. In the Parameters node, create a new registry key named FormatDatabase.

      1. Click Edit > New > DWORD (32-bit) Value to create a key of the type REG_DWORD.
      2. Enter FormatDatabase for the name of the key.

    5. Set the Data in the FormatDatabase key to 1.
    6. Close the Registry Editor.
    7. Restart the local system.

  3. Disable the Windows Offline Files feature.

    To disable Windows Offline Files from the Control Panel:

    1. On the local system, open the Control Panel.
    2. Navigate to Sync Center > Manage offline files.
    3. In the Offline Files dialog box, click Disable offline files and click OK.

      Alternatively, you can also disable Windows Offline Files by setting a group policy setting:

      1. On the local system, click Start > Run, type gpedit.msc, and click OK.
      2. In the Local Group Policy Editor, navigate to the Computer Configuration > Administrative Templates > Network > Offline Files folder.
      3. Select the Allow or Disallow use of the Offline Files feature group policy setting.
      4. Select Disabled.

        Note: To disable Windows Offline Files with the Allow or Disallow use of the Offline Files feature group policy setting on all the systems in a specified Windows domain or OU, you can use the Group Policy Object Editor in MMC in Active Directory.

  4. Verify that the Client-Side Caching driver is disabled on the local system. If the driver is enabled, disable it.

    For example, in a Windows command prompt, run this command:

    sc config csc start= disabled

  5. Restart the local system.

For more information, see:

Note: The preceding links in this article were correct as of January 9, 2014. If you find a link is broken, provide feedback and a VMware employee will update the link.

Additional Information

For translated versions of this article, see:

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