My VMware FAQ (2014350)
- General Questions
- My VMware Profile
- Users and Permissions
- Licensing and Folders
- Contracts and Orders
My VMware transforms your product license and support management experience by providing a new integrated, self-service, account-based interface focused on simplifying and streamlining your online activities with VMware.
To log in to My VMware, use your existing VMware credentials. If you do not have a profile, you can create one. For more information, see How to create a My VMware profile (2007005).
My VMware has a 25 minute login timeout.
How do I get a profile?
For information on creating a profile, see How to create a My VMware profile (2007005).
Can I update the email address associated with my profile?
Yes. For information on updating your email address, see How to change your My VMware profile email address (2018628) and How to update your My VMware profile (2086266).
How do I reset my password?
For information on resetting your password, see How to reset your My VMware password (2013961).
How do I recover a lost password?
For information on recovering a lost password, see How to recover a forgotten My VMware password (2013963).
For information on deactivating a profile, see How to deactivate your My VMware profile (2013926).
For more information about your Customer Number, see Support Customer Number FAQs.
If you have the appropriate permissions, you can add any user to your account. All existing License and Support Administrators, as well as any Registered Users, are added to an account automatically. For more information, see How to invite new users to an account in My VMware (2070555) and How to remove a user in My VMware (2070557).
Will third parties outside my organization be able to access my account? Can I add someone from another organization?
Yes. You can grant third party access to your account. VMware does not give third party access to your account unless they associated to your account before the launch of My VMware.
Can accounts be split or merged?
Accounts can be merged and split with the assistance of VMware Support. For more information, see My VMware account administration tasks that require VMware support (2006987), License Assignment and Transfer Form (LATF) (2016482), and Account Change Form (ACF) (2016489).
Each account name in My VMware is derived by the organization’s name that was used in the Purchase Order for the products associated to that account.
For a matrix of all permissions, see Understanding user permissions in My VMware (2006977).
For information about roles in My VMware, and what happens to old roles (such as the PLA, SLA, SU, and RU), see How to assign Roles and Responsibilities in My VMware (2016898).
For information on these roles, see How to assign Roles and Responsibilities in My VMware (2016898) and How to change the Super User and Procurement Contact in My VMware (2011011).
For information on changing the Super User and Procurement Contact, see How to change the Super User and Procurement Contact in My VMware (2011011).
You cannot remove these users. You have to replace them. For more information on changing the Super User and Procurement Contact, see How to change the Super User and Procurement Contact in My VMware (2011011).
There can only be one Super User or Procurement Contact.
At launch, folder names in My VMware are the names of the PLA that was listed on the Purchase Order for the products located in a particular folder. For information on renaming folders, see How to manage folders in My VMware (2011222).
For information on viewing license keys, see How to view license keys in My VMware (2006831).
Contracts older than May 2008 are not converted into My VMware.
When a contract is about to expire, you will get an alert. For more information about alerts, see Alerts in My VMware (2006984).
- Email notifications for license and account management alerts
- Event notifications, newsletters, and product information