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Uninstalling VMware vCenter Server Heartbeat 6.4 and later (2014202)

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This article provides steps to uninstall VMware vCenter Server Heartbeat 6.4 and later.
Note: For information on uninstalling VMware vCenter Server Heartbeat 6.3 Update 1 and earlier, see Uninstalling VMware vCenter Server Heartbeat (1022877).


vCenter Server Heartbeat's unique architecture allows you to uninstall vCenter Server Heartbeat without interrupting ongoing operations or other applications.

Leave only the currently active server on the network. If the passive server is a virtual machine, the image can be deleted and the uninstall procedure applied only to the active server.

Caution: Do not use this procedure for upgrading VMware vCenter Server Heartbeat. For information on upgrading vCenter Server Heartbeat, see Upgrading vCenter Server Heartbeat from an earlier version to a later version (1014435).

To uninstall vCenter Server Heartbeat:

  1. Set the primary server to active and shutdown the secondary (passive) server.
  2. Take a snapshot of the primary server.
  3. From the Windows Start menu, navigate to the VMware vCenter Server Heartbeat program group and click Uninstall or Modify. The Setup wizard starts and detects the presence of installed components and provides a means for their removal.
  4. Select the Uninstall option and click Next. Follow the instructions provided in the Setup wizard to stop vCenter Server Heartbeat. You can shut down vCenter Server Heartbeat from the system tray icon or from its console.
  5. After the application is stopped, click Next. Verify that all programs associated with VMware vCenter Server Heartbeat are closed.
  6. Click Next. The Setup wizard prompts you to select whether to leave the current server on the network. In a typical uninstall process, the active server remains on the network to continue providing application services to end users, and the passive server is renamed and removed from the network.

    Note: Because both Primary and Secondary servers have the same NetBIOS name, name resolution issues may follow the removal of vCenter Heartbeat. To prevent this conflict, VMware recommends removing one of the servers from the network after uninstalling vCenter Heartbeat.

  7. Select whether to leave the server on the network or to remove it from the network after completing the uninstall process.

    • If you select Leave this server on the network after uninstall and click Next to proceed to the next step, the uninstall process starts and the vCenter Server Heartbeat components are removed.
    • If you select Leave this server off the network after uninstall, the Rename server to text box becomes active and you can specify the new computer name for the server that will be renamed. Clicking Next starts the uninstall process.

  8. After the uninstall process completes, you get the notification of the files that are not removed and are advised to delete them manually.

    Note: The SupportLogs directory is also left behind. This is intentional. Do not delete in case you need to submit a support report.

  9. Click Next. The Setup wizard notifies you that VMware vCenter Server Heartbeat and its associated components have been uninstalled from the system.
  10. Click Finish. A restart is required to finish removing certain components and to apply new settings. When you are prompted to perform this restart, click Yes.
  11. After the server has restarted, perform this procedure again to uninstall vCenter Server Heartbeat on the opposing server in the pair.
  12. After the server has restarted, launch a web browser and navigate to http://vCenter_server_name_or_IP/mob.
  13. Click Content.
  14. Click ExtensionManager.
  15. In the Properties pane, identify the values:

    extension list[“com.vmware.heartbeat”]
    extension list[“com.vmware.heartbeattasks"]
    extension list[“com.neverfail.heartbeat”]

  16. In the Methods pane, click UnregisterExtension option. A new window appears.
  17. In the Value field, enter com.vmware.heartbeat and click Invoke Method to remove the plug-in.
  18. In the Value field, enter com.vmware.heartbeattasks and click Invoke Method to remove the plug-in.
  19. In the Value field, enter com.neverfail.heartbeat and click Invoke Method to remove the plug-in.
  20. Close the window.
  21. Refresh the Managed Object Type: ManagedObjectReference:ExtensionManager window. The plug-in should be removed from the list.
  22. Update the VMware vCenter Server services back to the default settings:

    VMware Certificate Service                       Automatic
    VMware Directory Service                         Automatic
    VMware Identity Management Service               Automatic
    VMware Kdc Service                               Automatic
    VMware Log Browser                               Automatic
    VMware Secure Token Service                      Automatic
    VMware vCenter Inventory Service                 Automatic
    VMware VirtualCenter Management Webservices      Automatic (Delayed Start)
    VMware VirtualCenter Server                      Automatic (Delayed Start)
    VMware vSphere Profile-Driven Storage Service    Automatic
    VMware vSphere Update Manager Service            Automatic
    VMware vSphere Web Client                        Automatic
    VMwareVCMSDS                                     Automatic

  23. Repeat steps 3 to 11 on the other server in the pair to uninstall vCenter Server Heartbeat.

Additional Information


See Also

Update History

05/11/2015 - Updated Products to include 6.5 and 6.6.

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.


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