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PCoIP Disconnection Codes (2012101)
The PCoIP log files contain several codes that can reveal the root cause of a session disconnect.
This article provides a list of such codes and their description.
This table lists the common PCoIP Disconnection Codes:
|PCoIP session terminated due to lost network.|
|TERA_DISCONNECT_CAUSE_HOST_BROKER_INTERNAL_SERVER_FAILURE||0x00000100||PCoIP connection not established due to failure of PCoIP server initialization. This should not occur. Please contact Teradici support.|
|TERA_DISCONNECT_CAUSE_HOST_BROKER_GENERIC||0x00000101||PCoIP connection not established due to failure of PCoIP server initialization. This should not occur in normal operation.|
Note: If the Welcome Screen is enable in the View Administrator a
trigger a disconnect after 15
min with this code.
This is an example of one of the generic errors this message covers.This is NOT the cause of all 0x0101 error message
|TERA_DISCONNECT_CAUSE_HOST_BROKER_SESSION_EXPIRY_TIMEOUT||0x00000102||PCoIP session terminated due to VMware View Connection Server (broker) maximum session duration (Connection Server setting) exceeded.|
|TERA_DISCONNECT_CAUSE_HOST_BROKER_MANUAL_USER_LOGOUT||0x00000103||PCoIP session terminated due to the VDI user selecting Logoff or Restart from Windows in the VDI session.|
|TERA_DISCONNECT_CAUSE_HOST_BROKER_MANUAL_ADMIN_DISCONNECT||0x00000104||PCoIP session terminated due to admin manually disconnected the session from the Administrative Web Interface.|
|0x00000105||PCoIP session terminated due to login from an alternate location.|
|TERA_DISCONNECT_CAUSE_HOST_BROKER_RECONNECT||0x00000105||Pre-connection warmup initialization of PCoIP Server. This is not for actual connection. If the size of the log is under 15 Kbytes, this is a pre-connection warmup startup/shutdown sequence.|
|TERA_DISCONNECT_CAUSE_HOST_DRIVER_MANUAL_USER_DISCONNECT||0x00000200||PCoIP session terminated due to the user right-clicking the host driver icon in the tray and then selecting Menu > Disconnect. Applicable only to clients connecting to a hard host and not VDI.|
|0x00000201||PCoIP connection not established due to incompatible host driver version (not used for VDI).|
|TERA_DISCONNECT_CAUSE_DEVICE_OSD_MANUAL_USER_DISCONNECT||0x00000300||PCoIP session terminated due to the user closing the View Client window or due to the user ending the View application task inside the Windows Task Manager|
|TERA_DISCONNECT_CAUSE_DEVICE_GPIO_MANUAL_USER_DISCONNECT||0x00000301||PCoIP session terminated due to the user clicking the zero client's Disconnect button. Not applicable for soft clients.|
|TERA_DISCONNECT_CAUSE_DEVICE_WEB_MANUAL_ADMIN_DISCONNECT||0x00000302||PCoIP session terminated due to the user clicking the Disconnect button in the client Administrative Web Interface. Not applicable for soft clients.|
|TERA_DISCONNECT_CAUSE_DEVICE_BROKER_DISCONNECT||0x00000303||The VMware View Connection Server (broker) requested the session to end.|
|TERA_DISCONNECT_CAUSE_DEVICE_PWR_SLEEP_DISCONNECT||0x00000304||PCoIP session terminated due to Power Sleep disconnect (not used for VDI).|
|0x00000305||PCoIP session terminated due to user pulling out the smart card used for user authentication.|
|TERA_DISCONNECT_CAUSE_DEVICE_ONESIGN_USER_DISCONNECT||0x00000306||PCoIP session terminated due to user taking action specified by OneSign to be a disconnect command (for example, double tapping the card).|
|0x00000400||Zero client and View 4.5 and earlier: PCoIP session terminated due to network issues on TCP/SSL connection (keepalive ping timeout).|
|New Cell||New Cell||New Cell|
|TERA_DISCONNECT_CAUSE_DEVICE_INTERNAL_MEDIA_OPEN_TIMEOUT||0x00000401||PCoIP connection not established due to networking issues or failure to open drivers, such as video, audio, or USB.|
|TERA_DISCONNECT_CAUSE_DEVICE_INTERNAL_PCOIP_OPEN_TIMEOUT||0x00000402||PCoIP connection not established due to networking issues.|
|TERA_DISCONNECT_CAUSE_DEVICE_INTERNAL_PCOIP_LOST||0x00000403||PCoIP session terminated due to various reasons. For example, network lost or client/server crash.|
|0x00000404||PCoIP connection not established due to inability to use the VMware video driver on the server.|
|TERA_DISCONNECT_CAUSE_DEVICE_INTERNAL_ENCRYPTION_MISMATCH||0x00000405||PCoIP connection not established due to client and server not having a common encryption method enabled.|
|0x00000406||Zero Client and View 4.5 and earlier: PCoIP session terminated due to network issues on TCP/SSL connection. Zero client and View 4.6 (and later). This is normal operation since the TCP/SSL connection is terminated right after session negotiation.|
PCoIP connection not established due to the View Security Server detecting that AES encryption is disabled on either the client and/or server.
|TERA_DISCONNECT_CAUSE_HOST_SVGA_FRONTEND_FAILURE -> PCOIP_AGENT_CLOSE_CODE_BROKER_INITIATED
||0x00000202||The PCoIP server front end failed to open displays on session startup. This could be a security problem, a bad driver, an application running in full-screen mode, or other problem that needs to be investigated. Without a source of pixels the PCoIP session will be terminated. Two other scenarios that can cause this error:|
1)When 32 bpp is not supported by the video driver on Graphics Agent
2)When 32 bpp is not supported by Standard Agent because the tera svga video driver is disabled for some reason).
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