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PCoIP Disconnection Codes (2012101)

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Purpose

The PCoIP log files contain several codes that can reveal the root cause of a session disconnect.
 
This article provides a list of such codes and their description.

Resolution

This table lists the common PCoIP Disconnection Codes:
 
Variable Name
Code Description
TERA_DISCONNECT_CAUSE_NONE
0x00000000
PCoIP session terminated due to lost network.
TERA_DISCONNECT_CAUSE_HOST_BROKER_INTERNAL_SERVER_FAILURE 0x00000100 PCoIP connection not established due to failure of PCoIP server initialization. This should not occur. Please contact Teradici support.
TERA_DISCONNECT_CAUSE_HOST_BROKER_GENERIC 0x00000101 PCoIP connection not established due to failure of PCoIP server initialization. This should not occur in normal operation.
Note: If the Welcome Screen is enable in the View Administrator a
ConnectionTicketTimeout will
trigger a disconnect after 15
min with this code.
This is an example of one of the generic errors this message covers.This is NOT the cause of all 0x0101 error message


TERA_DISCONNECT_CAUSE_HOST_BROKER_SESSION_EXPIRY_TIMEOUT 0x00000102 PCoIP session terminated due to VMware View Connection Server (broker) maximum session duration (Connection Server setting) exceeded.
TERA_DISCONNECT_CAUSE_HOST_BROKER_MANUAL_USER_LOGOUT 0x00000103 PCoIP session terminated due to the VDI user selecting Logoff or Restart from Windows in the VDI session.
TERA_DISCONNECT_CAUSE_HOST_BROKER_MANUAL_ADMIN_DISCONNECT 0x00000104 PCoIP session terminated due to admin manually disconnected the session from the Administrative Web Interface.
TERA_DISCONNECT_CAUSE_HOST_BROKER_RECONNECT 
0x00000105 PCoIP session terminated due to login from an alternate location.
TERA_DISCONNECT_CAUSE_HOST_BROKER_RECONNECT 0x00000105 Pre-connection warmup initialization of PCoIP Server. This is not for actual connection. If the size of the log is under 15 Kbytes, this is a pre-connection warmup startup/shutdown sequence.
TERA_DISCONNECT_CAUSE_HOST_DRIVER_MANUAL_USER_DISCONNECT 0x00000200 PCoIP session terminated due to the user right-clicking the host driver icon in the tray and then selecting Menu > Disconnect. Applicable only to clients connecting to a hard host and not VDI.
TERA_DISCONNECT_CAUSE_HOST_DRIVER_INCOMPATIBLE_
DRIVER_VERSION
0x00000201 PCoIP connection not established due to incompatible host driver version (not used for VDI).
TERA_DISCONNECT_CAUSE_DEVICE_OSD_MANUAL_USER_DISCONNECT 0x00000300 PCoIP session terminated due to the user closing the View Client window or due to the user ending the View application task inside the Windows Task Manager
TERA_DISCONNECT_CAUSE_DEVICE_GPIO_MANUAL_USER_DISCONNECT 0x00000301 PCoIP session terminated due to the user clicking the zero client's Disconnect button. Not applicable for soft clients.
TERA_DISCONNECT_CAUSE_DEVICE_WEB_MANUAL_ADMIN_DISCONNECT 0x00000302 PCoIP session terminated due to the user clicking the Disconnect button in the client Administrative Web Interface. Not applicable for soft clients.
TERA_DISCONNECT_CAUSE_DEVICE_BROKER_DISCONNECT 0x00000303 The VMware View Connection Server (broker) requested the session to end.
TERA_DISCONNECT_CAUSE_DEVICE_PWR_SLEEP_DISCONNECT 0x00000304  PCoIP session terminated due to Power Sleep disconnect (not used for VDI).
TERA_DISCONNECT_CAUSE_DEVICE_SCARD_MANUAL_USER_
DISCONNECT
0x00000305 PCoIP session terminated due to user pulling out the smart card used for user authentication.
TERA_DISCONNECT_CAUSE_DEVICE_ONESIGN_USER_DISCONNECT 0x00000306 PCoIP session terminated due to user taking action specified by OneSign to be a disconnect command (for example, double tapping the card).
TERA_DISCONNECT_CAUSE_DEVICE_INTERNAL_SSIG_KEEPALIVE_
FAILURE
0x00000400 Zero client and View 4.5 and earlier: PCoIP session terminated due to network issues on TCP/SSL connection (keepalive ping timeout).
New Cell New Cell New Cell
TERA_DISCONNECT_CAUSE_DEVICE_INTERNAL_MEDIA_OPEN_TIMEOUT 0x00000401 PCoIP connection not established due to networking issues or failure to open drivers, such as video, audio, or USB.
TERA_DISCONNECT_CAUSE_DEVICE_INTERNAL_PCOIP_OPEN_TIMEOUT 0x00000402 PCoIP connection not established due to networking issues.
TERA_DISCONNECT_CAUSE_DEVICE_INTERNAL_PCOIP_LOST 0x00000403 PCoIP session terminated due to various reasons. For example, network lost or client/server crash.
TERA_DISCONNECT_CAUSE_DEVICE_INTERNAL_INCOMPATIBLE_
VIDEO_DRIVER_VERSION
0x00000404 PCoIP connection not established due to inability to use the VMware video driver on the server.
TERA_DISCONNECT_CAUSE_DEVICE_INTERNAL_ENCRYPTION_MISMATCH 0x00000405 PCoIP connection not established due to client and server not having a common encryption method enabled.
TERA_DISCONNECT_CAUSE_DEVICE_INTERNAL_SSIG_NEGOTIATION_
COMPLETE
0x00000406 Zero Client and View 4.5 and earlier: PCoIP session terminated due to network issues on TCP/SSL connection. Zero client and View 4.6 (and later). This is normal operation since the TCP/SSL connection is terminated right after session negotiation.
TERA_DISCONNECT_CAUSE_DEVICE_INTERNAL_SSIG_CLOSED_AES_
DISABLED
0x00000407

PCoIP connection not established due to the View Security Server detecting that AES encryption is disabled on either the client and/or server.

TERA_DISCONNECT_CAUSE_HOST_SVGA_FRONTEND_FAILURE -> PCOIP_AGENT_CLOSE_CODE_BROKER_INITIATED


0x00000202 The PCoIP server front end failed to open displays on session startup. This could be a security problem, a bad driver, an application running in full-screen mode, or other problem that needs to be investigated. Without a source of pixels the PCoIP session will be terminated. Two other scenarios that can cause this error:
1)When 32 bpp is not supported by the video driver on Graphics Agent
2)When 32 bpp is not supported by Standard Agent because the tera svga video driver is disabled for some reason).
 

See Also

Update History

06/12/2013 - Updated the description of the error code 0x00000101 07/23/2013 - Added Horizon View 5.1 and 5.2 to Product Versions. 12/05/2013 - Added Horizon View 5.3 to Product Versions

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