Search the VMware Knowledge Base (KB)
View by Article ID

Cannot attach objects in the Service Manager Customer portal to Service Actions based on call templates (2010810)

  • 1 Ratings


  • In a Service Manager system configured to use a SQL server database, you are unable to attach an object in the Customer portal to a Service Action based on a call template
  • Attaching an object in the Customer portal to a service action based on a call template fails
  • You see the error:

    Object Not attached

  • In the event log, you see the error:

    Infra.Rules.QueryCommand.Execute ERROR: (VMware Service Manager Web Application System #1 SQL) (Query: INSERTOBJECT for System #SQL 1)
    File: queries-system.sql
    Message: Operand type clash: nvarchar is incompatible with image

  • In Service Manager systems configured to use an Oracle database, you are able to add the object to the Service Action, but when you try to view the object in the main application, the object appears corrupted


VMware is aware of this issue and has scheduled to resolve this in VMware Service Manager 9.1 Rolling Patch 01.

Currently, there is no workaround for this issue.

Additional Information

To be alerted when this article is updated, click Subscribe to Document in the Actions box.

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.


  • 1 Ratings

Did this article help you?
This article resolved my issue.
This article did not resolve my issue.
This article helped but additional information was required to resolve my issue.

What can we do to improve this information? (4000 or fewer characters)

Please enter the Captcha code before clicking Submit.
  • 1 Ratings