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Logging in to VMware vRealize Configuration Manager fails with the error: Your ID is Disabled (2000958)

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Symptoms

  • Cannot log in to VMware vRealize Configuration Manager (formerly known as VMware vCenter Configuration Manager)
  • Logging in to vRealize Configuration Manager (formerly known as VMware vCenter Configuration Manager) fails
  • You see the error:

    Login Failure: Your ID is Disabled
    Please contact your VCM Administrator for further help
    Error Message: Unknown Error

Resolution

This issue occurs if the user account that you use to log in to vRealize Configuration Manager (formerly known as VMware vCenter Configuration Manager) is not configured correctly within vRealize Configuration Manager.

To resolve this issue: 
  1. Verify that the user account exists within the appropriate SQL table.

    To verify this:

    1. Open SQL Server Management Studio.
    2. Run this query and verify that the username is listed under the login_id column:

      select * from ecm_sysdat_logins

  2. If the user account is listed, but is not enabled, enable the account and then try logging in to vRealize Configuration Manager (formerly known as VMware vCenter Configuration Manager).

    To enable the user account, run this SQL query:

    use VCM
    update ecm_sysdat_logins
    set login_active = 1
    where login_id = <user_login_id>

    Where <user_login_id>  is the login_id of the user as shown in the output of Step 1b.

  3. If user account is not listed, log in with a different user account.

    To log in with a different user account:

    1. From the output of Step 1b, choose a user with administrative privileges on vRealize Configuration Manager (formerly known as VMware vCenter Configuration Manager).
    2. Log in to vRealize Configuration Manager using this user account.
    3. Navigate to the vRealize Configuration Manager Administration slider.
    4. Click User Manager > VCM Logins.
    5. Click Add Users and follow the prompts to add the user to the system.
    6. Log out from vRealize Configuration Manager and try logging in with the newly added user.

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