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Installing and upgrading VMware Tools fails with the error: An error occurred while trying to access image file /usr/lib/vmware/isoimages/ (1037405)

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Installing and upgrading VMware Tools fails with an error similar to:

Unable to install VMware Tools. An error occurred while trying to access image file /usr/lib/vmware/isoimages/linux.iso needed to install VMware Tools: No such file or directory. If your product shipped with the VMware Tools package, reinstall VMware ESX, then try again to install the VMware Tools package in the virtual machine.


This issue occurs if your guest operating system is unsupported.


To resolve this issue, ensure to use a supported guest operating system. To determine if your guest operating system is supported, see Supported guest operating systems (341).
In ESXi, the /usr/lib/vmware/isoimages is a symbolic link to /productLocker, which in turn is a symbolic link to a missing directory. To verify this, run this command:

~ # ls -la /usr/lib/vmware/isoimages/

ls: /usr/lib/vmware/isoimages/: No such file or directory

To resolve this issue, point symbolic link/productLocker to the correct folder containing VMware Tools ISO images.

~ # cd /

~ # mv locker /tmp

~ # ln -s store locker (this should create a new symbolic link to the /locker folder)

~ # ls -la /usr/lib/vmware/isoimages/ (Should give you list of all iso files)

If ISO images are missing from /usr/lib/vmware/isoimages, collect vm-support files and send to VMware for analysis.

For more information, see Collecting diagnostic information for VMware products (1008524), Uploading diagnostic information to VMware (1008525), and How to Submit a Support Request.


You cannot install or upgrade VMware Tools.

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See Also

Update History

07/25/2012 - Updated for ESXi 5.x

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.


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  • 66 Ratings