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Cannot mount a USB key or disk device media to an ESX/ESXi host (1036340)

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Symptoms

  • Connecting a USB key or disk device media to the ESXi/ESX host fails.
  • The USB key or disk device media appears under lsusb but does not mount correctly.

Purpose

Restart the usbarbitrator service, if you are unable to connect USB key or disk device media to an ESX/ESXi host.

Cause

This issue occurs because the usbarbitrator service has claimed the device to make it available for passthrough to virtual machines.

Resolution

Note: Ensure the USB  devices are supported and compatible with ESX/ESXi host. For more information, see Supported USB device models for passthrough from an ESX or ESXi host to a virtual machine (1021345).

To resolve this issue, restart the usbarbitrator service:
  1. Run this command to stop the usbarbitrator service:

    /etc/init.d/usbarbitrator stop

  2. Disconnect and reconnect the USB key or disk device media. The device is automatically mounted under /vmfs/volumes/NO NAME/.
  3. After using the device, start the usbarbitrator service by running this command:

    /etc/init.d/usbarbitrator start

Additional Information

  • USB device added to ESXi host cannot be formatted with VMFS (File System). This is by design that storage stack filters USB devices when mounted.

  • FAT32 is unsupported file system for pass-through USB devices.

  • You can use the /var/log/usb.log file to view the status of USBArb with the device attached.
  • lsusb command can be used to list all the devices attached along with the Bus and its Device ID.

    For example, the sample output looks similar to:

    Bus 001 Device 002: ID 8087:800a Intel Corp

    Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
    Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
    Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

Tags

USB key, disk device media

See Also

Update History

10/14/2013 - Added ESXi 5.1 and 5.5 to Product Versions.

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