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Troubleshooting recomposing and refreshing VMware View desktop pools (1030698)

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Symptoms

  • Recompose operations are not completing successfully
  • Refresh operations are not completing successfully

Resolution

Each step below provides instructions and a link to a document, for performing the step and taking corrective action as necessary. The steps are ordered in the most appropriate sequence to isolate the issue and to identify the proper resolution. After completing each step, you can recompose/refresh your VMware View virtual desktop pools. Work through each troubleshooting step in order, and do not skip a step.

To troubleshoot recomposing or refreshing VMware View virtual desktop pools:

  1. Ensure that the object path name is correct. For more information, see Creating valid object path names for VMware View pools (1027478).

  2. Verify that the VMware View Composer database is not corrupt. For more information, see Configuring the View Composer Domain fails with the error: The database has been reinitialized or is corrupt (1012082).

  3. Verify that the network connection between VMware View Manager and VMware View Composer is functioning correctly. For more information, see Verifying a network connection exists for vCenter Server and View Composer (1029264).

  4. Verify that the proper VMware View Manager services are running. For more information, see Verifying that required VMware View Manager services are running (1026136).

  5. Ensure that there is enough available storage. For more information, see:

    1. Identifying shared storage issues with ESX or ESXi (1003659)
    2. Troubleshooting a datastore or VMFS volume that is full or near capacity (1003412)

  6. Confirm that the permissions and credentials are correct for the QuickPrep user specified in the VMware View Administration portal. For more information, see Creating a QuickPrep user account for VMware View Composer operations (1025834).

  7. Confirm that the permissions for the vCenter/VirtualCenter user specified in the VMware View Administration portal are correct. For more information, see Confirm permissions/credentials are correct for vCenter/VirtualCenter server user (1028705).

  8. Verify that Active Directory, the vCenter/VirtualCenter database, the ADAM database, and the VMware View Composer database do not have any duplicate entries. For more information, see Manually deleting linked clones or stale virtual desktop entries from VMware View Manager (1008658).

  9. Confirm that there is an available network port for the virtual desktop. For more information, see Increasing the number of ports assigned to a VMware View virtual switch (1026014).

  10. Ensure that you are not encountering a customization/initialization state error. For more information, see Troubleshooting Initialization State Errors in a VMware View Environment (1030462).

  11. Confirm that the virtual desktop has not been improperly deleted. For more information, see Confirming that the Virtual Desktop has not been deleted (1030682).

  12. Verify that the credentials are consistent between Active Directory and the VMware View Composer database. For more information, see Active Directory credentials required to create a linked clone in View Composer (1007697).

  13. Confirm that vCenter/VirtualCenter Server and ESX/ESXi do not have any issues. For more information, see:

    1. Troubleshooting VirtualCenter and View Manager connectivity and operation (1006863)
    2. Diagnosing an ESX or ESXi host that is Disconnected or Not Responding in vCenter Server (1003409)

If your problem continues to exist after trying the steps in this article:

  1. Collect the VMware View diagnostic bundle. For more information, see Collecting VMware Horizon View logs and diagnostic information (1017939).
  2. File a support request with VMware Support and quote this Knowledge Base article ID (1030698) in the problem description. For more information, see How to Submit a Support Request.

See Also

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.

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