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Unable to download the vSphere Client from an ESX/ESXi 4.1 host (1029925)

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  • Downloading vSphere Client by pointing a web browser to your ESX/ESXi host fails
  • You are unable to install vSphere Client
  • This issue occurs after installing or upgrading to ESX/ESXi 4.1
  • Attempts to upgrade the vSphere Client by connecting to a new ESX/ESXi host might fail and result in this error:

    The required client support files cannot be retrieved from the server "". The login process will now exit.
    Details: The server could not interpret the client's request. (The remote server returned an error: (404) Not Found.)


For ESX and ESXi 4.1, the vSphere Client is no longer packaged with builds of ESX and ESXi so you are redirected to for the vSphere Client setup package.


After installing ESX and ESXi, you are directed to a download page on the VMware web site to get the vSphere Client compatible for your release.

Note: The vSphere Client is still packaged with builds of vCenter Server. You can also install the client from the vCenter Server 4.1 build. For more information, see ESX and vCenter Server Installation Guide, the ESXi Installable and vCenter Server Setup Guide, and the ESXi Embedded and vCenter Server Setup Guide. .

Ensure that you do not have blocked on a firewall, and that port 80 is open on the computer on which you want to install the vSphere Client.
If the computer in question does not have an Internet connection, perform one of these options:

Additional Information

This information is also available in What's New in vSphere 4.1.


install-vsphere-client download-vsphere-client

See Also

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.


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  • 98 Ratings