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Error attaching to SVGADevTap, error 4000: EscapeFailed reported by PCoIP server (1029706)

  • 17 Ratings

Symptoms

  • PCoIP connections fail.
  • The PCoIP server log in the View desktop reports the error:

    Error attaching to SVGADevTap, error 4000: EscapeFailed

Cause

This issue may occur when VMware Tools is installed or upgraded after installing VMware View Agent. The set of VGA drivers shipped with VMware Tools might sometimes be incompatible with VMware View and PCoIP, whereas the VMware View Agent software contains a supported VGA driver.

Resolution

To resolve this issue, update the drivers to the version supplied with VMware View Agent.
 
Note: Ensure that the correct version of driver that is shipped with View agent  is installed as listed in the below matrix only.

To update the drivers:
  1. Log in to the affected virtual machine. If your desktop pool exhibits this behavior, log in to the parent virtual machine or the base image.
  2. Click Start > Run.
  3. Type devmgmt.msc, and click OK. The Device Manager window of the virtual desktop opens.
  4. In the Display Adapters subsection, locate the entry for VMware SVGA.
  5. Right-click the driver and click Update Driver.
  6. Update the driver to the version supplied with VMware View Agent located at:

    C:\Program Files\Common Files\VMware\Drivers\video

    Note:
    • For View Agent 5.1.x, 5.2.x and 5.3.x - C:\Program Files\Common Files\VMware\Drivers\video_wddm
    • For View Agent 5.0.x – C:\Program Files\Common Files\VMware\Drivers\wddm_video
    • For Windows XP – C:\Program Files\Common Files\VMware\Drivers\video_xpdm
If this does not resolve your issue, uninstall VMware Tools and VMware View agent and reinstall them in the correct order.

For more information, see Configuring PCoIP for use with View Manager (1018158).

Additional Information

This table lists video drivers supplied with different VMware View Agent versions and operating systems:


Windows XP Windows Vista Windows 7 Windows 8 Windows 8.1 Windows Server 2008 R2 Windows Server 2012 Windows Server 2016
View 4.6.3 build 1032953  VMware SVGA II Version: 11.6.0.39 Dated: 11/16/2011
N/A
VMware SVGA 3D Version: 7.14.1.1052 Dated: 11/16/2011 Not Supported Not Supported Not Supported Not Supported Not Supported
View 5.0 build 481677 VMware SVGA II
Version: 11.7.5.0
Dated: 7/12/2011
VMware SVGA II
Version: 11.7.5.0
Dated: 7/12/2011
VMware SVGA 3D
Version: 7.14.1.1061
Dated: 7/29/2011
Not Supported Not Supported Not Supported Not Supported Not Supported
View 5.0.1 build 640055 VMware SVGA II
Version: 11.7.5.0
Dated: 7/12/2011
VMware SVGA II
Version: 11.7.5.0
Dated: 7/12/2011
VMware SVGA 3D
Version: 7.14.1.1063

Not Supported Not Supported Not Supported Not Supported Not Supported
View 5.1.0 build 704644 VMware SVGA II
Version: 11.7.20.0
Dated: 4/17/2012

N/A
VMware SVGA 3D
Version: 7.14.1.1080 
Dated: 4/17/2012
Not Supported Not Supported Not Supported Not Supported Not Supported
View 5.1.1 build 799444 VMware SVGA II Version: 11.7.20.0 Dated: 4/17/2012 N/A VMware SVGA 3D
Version: 7.14.1.1080 Dated: 4/17/2012 
Not Supported Not Supported Not Supported Not Supported Not Supported
View 5.1.2 build 928164 VMware SVGA II Version: 11.7.20.0 Dated: 4/17/2012 N/A VMware SVGA 3D Version: 7.14.1.1208 Dated: 11/07/2012 Not Supported Not Supported Not Supported Not Supported Not Supported
View 5.1.3 build 1007228 VMware SVGA II Version: 11.7.20.0 Dated: 4/17/2012 N/A VMware SVGA 3D Version: 7.14.1.1208 Dated: 11/07/2012 Not Supported Not Supported Not Supported Not Supported Not Supported
View 5.2.0 build 987719 VMware SVGA II
Version: 11.7.20.0
Dated: 4/17/2012
N/A VMware SVGA 3D
Version: 7.14.1.1235
Dated: 1/10/2013
VMware SVGA 3D
Version: 7.14.1.1235
Dated: 1/10/2013
Not Supported Not Supported Not Supported Not Supported
View 5.3.0 build 1427931 VMware SVGA II
Version: 12.0.23.0
Dated: 4/12/2013
N/A VMware SVGA 3D
Version: 7.14.1.2021
Dated: 11/4/2013
VMware SVGA 3D
Version: 7.14.1.2021
Dated: 11/4/2013
VMware SVGA 3D
Version: 7.14.1.2021
Dated: 11/4/2013
VMware SVGA 3D
Version: 7.14.1.2021
Dated: 11/4/2013
Not Supported Not Supported
View 5.3.1 build 1634134

 

 

VMware SVGA II
Version: 12.0.23.0
Dated: 4/12/2013
N/A VMware SVGA 3D
Version: 7.14.1.2021
Dated: 11/4/2013
VMware SVGA 3D
Version: 7.14.1.2021
Dated: 11/4/2013
VMware SVGA 3D
Version: 7.14.1.2021
Dated: 11/4/2013
VMware SVGA 3D
Version: 7.14.1.2021
Dated: 11/4/2013
Not Supported Not Supported
View 5.3.2 build 1887719 Not Supported Not Supported VMware SVGA 3D  Version:7.14.1.2021 Dated: 11/4/2013 VMware SVGA 3D  Version:7.14.1.2021 Dated: 11/4/2013 VMware SVGA 3D  Version:7.14.1.2021 Dated: 11/4/2013 VMware SVGA 3D  Version:7.14.1.2021 Dated: 11/4/2013 Not Supported Not Supported
View 5.3.3 build 2299613 Not Supported Not Supported VMware SVGA 3D  Version:8.14.1.1 Dated:7/18/2014 VMware SVGA 3D  Version:8.14.1.1 Dated:7/18/2014 VMware SVGA 3D  Version:8.14.1.1 Dated:7/18/2014 VMware SVGA 3D  Version:8.14.1.1 Dated:7/18/2014 Not Supported Not Supported
View 5.3.4 build 2581701 Not Supported Not Supported VMware SVGA 3D  Version:8.14.1.24 Dated:1/5/2015 VMware SVGA 3D  Version:8.14.1.24 Dated:1/5/2015 VMware SVGA 3D  Version:8.14.1.24 Dated:1/5/2015 VMware SVGA 3D  Version:8.14.1.24 Dated:1/5/2015 Not Supported Not Supported
View 5.3.5 build 3038335 Not Supported Not Supported VMware SVGA 3D  Version:8.14.1.24 Dated:1/5/2015 VMware SVGA 3D  Version:8.14.1.24 Dated:1/5/2015 VMware SVGA 3D  Version:8.14.1.24 Dated:1/5/2015 VMware SVGA 3D  Version:8.14.1.24 Dated:1/5/2015 Not Supported Not Supported
View 5.3.6 build 3580735 Not Supported Not Supported VMware SVGA 3D  Version:8.14.1.24 Dated:1/5/2015 VMware SVGA 3D  Version:8.14.1.24 Dated:1/5/2015 VMware SVGA 3D  Version:8.14.1.24 Dated:1/5/2015 VMware SVGA 3D  Version:8.14.1.24 Dated:1/5/2015 Not Supported Not Supported

View 6.0 build 1884746

VMware SVGA II
Version: 12.0.23.0 Dated: 4/12/2013
Not Supported VMware SVGA 3D  Version:8.14.1.24 Dated:1/5/2015 VMware SVGA 3D  Version:8.14.1.24 Dated:1/5/2015 VMware SVGA 3D  Version:8.14.1.24 Dated:1/5/2015 VMware SVGA 3D  Version:8.14.1.24 Dated:1/5/2015 VMware SVGA 3D
Version: 8.14.1.1 Dated: 7/18/2014
VMware SVGA 3D
Version: 8.14.1.24 Dated: 1/5/2015
View 6.0.1 build 2089044 VMware SVGA II
Version: 12.0.23.0 Dated: 4/12/2013
Not Supported VMware SVGA 3D
Version: 8.14.1.1 Dated: 7/18/2014
VMware SVGA 3D
Version: 8.14.1.1 Dated: 7/18/2014
VMware SVGA 3D
Version: 8.14.1.1 Dated: 7/18/2014
VMware SVGA 3D
Version: 8.14.1.1 Dated: 7/18/2014
VMware SVGA 3D
Version: 8.14.1.1 Dated: 7/18/2014
VMware SVGA 3D
Version: 8.14.1.1 Dated: 7/18/2014
View 6.0.2 build 2331487 VMware SVGA II
Version: 12.0.23.0 Dated: 4/12/2013
Not Supported VMware SVGA 3D
Version: 8.14.1.1 Dated: 7/18/2014
VMware SVGA 3D
Version: 8.14.1.1 Dated: 7/18/2014
VMware SVGA 3D
Version: 8.14.1.1 Dated: 7/18/2014
VMware SVGA 3D
Version: 8.14.1.1 Dated: 7/18/2014
VMware SVGA 3D
Version: 8.14.1.1 Dated: 7/18/2014
VMware SVGA 3D
Version: 8.14.1.1 Dated: 7/18/2014
View 6.1.0 build 2509441 Not Supported Not Supported VMware SVGA 3D
Version: 8.14.1.24 Dated: 1/5/2015
VMware SVGA 3D
Version: 8.14.1.24 Dated: 1/5/2015
VMware SVGA 3D
Version: 8.14.1.24 Dated: 1/5/2015
VMware SVGA 3D
Version: 8.14.1.24 Dated: 1/5/2015
VMware SVGA 3D
Version: 8.14.1.24 Dated: 1/5/2015
VMware SVGA 3D
Version: 8.14.1.24 Dated: 1/5/2015
View 6.1.1 build 2769635 Not Supported Not Supported VMware SVGA 3D
Version: 8.14.1.24 Dated: 1/5/2015
VMware SVGA 3D
Version: 8.14.1.24 Dated: 1/5/2015
VMware SVGA 3D
Version: 8.14.1.24 Dated: 1/5/2015
VMware SVGA 3D
Version: 8.14.1.24 Dated: 1/5/2015
VMware SVGA 3D
Version: 8.14.1.24 Dated: 1/5/2015
VMware SVGA 3D
Version: 8.14.1.24 Dated: 1/5/2015
View 6.2.0 build 3005627 Not Supported Not Supported VMware SVGA 3D
Version: 8.15.1.32 Dated: 7/5/2015
VMware SVGA 3D
Version: 8.15.1.32 Dated: 7/5/2015
VMware SVGA 3D
Version: 8.15.1.32 Dated: 7/5/2015
VMware SVGA 3D
Version: 8.15.1.32 Dated: 7/5/2015
VMware SVGA 3D
Version: 8.15.1.32 Dated: 7/5/2015
VMware SVGA 3D
Version: 8.15.1.32 Dated: 7/5/2015
View 6.2.1 build 3284564 Not Supported Not Supported VMware SVGA 3D
Version: 8.15.1.32 Dated: 7/5/2015
VMware SVGA 3D
Version: 8.15.1.32 Dated: 7/5/2015
VMware SVGA 3D
Version: 8.15.1.32 Dated: 7/5/2015
VMware SVGA 3D
Version: 8.15.1.32 Dated: 7/5/2015
VMware SVGA 3D
Version: 8.15.1.32 Dated: 7/5/2015
VMware SVGA 3D
Version: 8.15.1.32 Dated: 7/5/2015
View 6.2.2 build 3526061 Not Supported Not Supported VMware SVGA 3D
Version: 8.15.1.32 Dated: 7/5/2015
VMware SVGA 3D
Version: 8.15.1.32 Dated: 7/5/2015
VMware SVGA 3D
Version: 8.15.1.32 Dated: 7/5/2015
VMware SVGA 3D
Version: 8.15.1.32 Dated: 7/5/2015
VMware SVGA 3D
Version: 8.15.1.32 Dated: 7/5/2015
VMware SVGA 3D
Version: 8.15.1.32 Dated: 7/5/2015
View 6.2.3 build
4126346 
Not Supported Not Supported VMware SVGA 3D Version: 8.15.1.46 Dated: 4/14/2016 VMware SVGA 3D Version: 8.15.1.46 Dated: 4/14/2016 VMware SVGA 3D Version: 8.15.1.46 Dated: 4/14/2016 VMware SVGA 3D Version: 8.15.1.46 Dated: 4/14/2016 VMware SVGA 3D Version: 8.15.1.46 Dated: 4/14/2016 VMware SVGA 3D Version: 8.15.1.46 Dated: 4/14/2016
View 6.2.4 build 5327128 Not Supported Not Supported VMware SVGA 3D Version: 8.15.1.50 Dated: 12/13/2016 VMware SVGA 3D Version: 8.15.1.50 Dated: 12/13/2016 VMware SVGA 3D Version: 8.15.1.50 Dated: 12/13/2016 VMware SVGA 3D Version: 8.15.1.50 Dated: 12/13/2016 VMware SVGA 3D Version: 8.15.1.50 Dated: 12/13/2016 VMware SVGA 3D Version: 8.15.1.50 Dated: 12/13/2016
View 7.0 build 3617131 Not Supported Not Supported VMware SVGA 3D Version: 8.15.1.45 Dated: 1/21/2016 VMware SVGA 3D Version: 8.15.1.45 Dated: 1/21/2016 VMware SVGA 3D Version: 8.15.1.45 Dated: 1/21/2016 VMware SVGA 3D Version: 8.15.1.45 Dated: 1/21/2016 VMware SVGA 3D Version: 8.15.1.45 Dated: 1/21/2016 VMware SVGA 3D Version: 8.15.1.45 Dated: 1/21/2016
View 7.0.1 build
3988955
Not Supported Not Supported VMware SVGA 3D Version: 8.15.1.46 Dated: 4/14/2016 VMware SVGA 3D Version: 8.15.1.46 Dated: 4/14/2016 VMware SVGA 3D Version: 8.15.1.46 Dated: 4/14/2016 VMware SVGA 3D Version: 8.15.1.46 Dated: 4/14/2016 VMware SVGA 3D Version: 8.15.1.46 Dated: 4/14/2016 VMware SVGA 3D Version: 8.15.1.46 Dated: 4/14/2016
View 7.0.2 build
4356666
Not Supported Not Supported VMware SVGA 3D Version: 8.15.1.48 Dated: 7/12/2016 VMware SVGA 3D Version: 8.15.1.48 Dated: 7/12/2016 VMware SVGA 3D Version: 8.15.1.48 Dated: 7/12/2016 VMware SVGA 3D Version: 8.15.1.48 Dated: 7/12/2016 VMware SVGA 3D Version: 8.15.1.48 Dated: 7/12/2016 VMware SVGA 3D Version: 8.15.1.48 Dated: 7/12/2016
View 7.0.3 build
4709455
Not Supported Not Supported VMware SVGA 3D Version: 8.15.1.48 Dated: 7/12/2016 VMware SVGA 3D Version: 8.15.1.48 Dated: 7/12/2016 VMware SVGA 3D Version: 8.15.1.48 Dated: 7/12/2016 VMware SVGA 3D Version: 8.15.1.48 Dated: 7/12/2016 VMware SVGA 3D Version: 8.15.1.48 Dated: 7/12/2016 VMware SVGA 3D Version: 8.15.1.48 Dated: 7/12/2016
View 7.1 build
5170113
Not Supported Not Supported VMware SVGA 3D Version: 8.15.1.50 Dated: 12/13/2016 VMware SVGA 3D Version: 8.15.1.50 Dated: 12/13/2016 VMware SVGA 3D Version: 8.15.1.50 Dated: 12/13/2016 VMware SVGA 3D Version: 8.15.1.50 Dated: 12/13/2016 VMware SVGA 3D Version: 8.15.1.50 Dated: 12/13/2016 VMware SVGA 3D Version: 8.15.1.50 Dated: 12/13/2016
View 7.2 build
5735293
Not Supported Not Supported VMware SVGA 3D Version: 8.15.1.50 Dated: 12/13/2016 VMware SVGA 3D Version: 8.15.1.50 Dated: 12/13/2016 VMware SVGA 3D Version: 8.15.1.50 Dated: 12/13/2016 VMware SVGA 3D Version: 8.15.1.50 Dated: 12/13/2016 VMware SVGA 3D Version: 8.15.1.50 Dated: 12/13/2016 VMware SVGA 3D Version: 8.15.1.50 Dated: 12/13/2016

Tags

pcoip-connection-failure, svga-3d, svga-II, drivers, display-adapter

See Also

Update History

01/04/2012 - Updated table with Windows Vista information for View 5.0 06/05/2012 - Added driver information for View 5.1.0 11/09/2012 - Added driver information for View 5.1.1 01/03/2013 - Added driver information for View 5.1.2 01/23/2013 - Added the correct path for View 5.0.X video drivers 01/28/2013 - Added the correct path for View 5.1.X video drivers 04/03/2013 - Added the "in the View desktop" to the Symptoms section 06/17/2013 - Corrected the typo in the table for the view 4.5 and 4.0.2 svga drivers. 08/05/2013 - Added View 5.2 to product versions list 09/11/2013 - Corrected the driver version for View 5.2 from 11.9.1.0 to 11.7.20.0. 01/15/2014 - Updated table with Windows Server 2008 R2 column and added Horizon View 5.3 to Product Versions. 08/20/2014 - Updated table with View 6.0 build 1884746 10/16/2014 - Updated table with View 6.0.1 build 2078421

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