Search the VMware Knowledge Base (KB)
View by Article ID

Troubleshooting issues with Single Sign On in a VMware View environment (1029391)

  • 3 Ratings


You have to enter credentials twice, when Single Sign On (SSO) is configured in a VMware View environment.


This resolution outlines the steps required to take corrective action. The steps are ordered in the most appropriate sequence to isolate the issue and to identify the proper resolution. They are also ordered in the most appropriate sequence to minimize data loss. Complete each step in the prescribed sequence. After completing each step, check to see if SSO is working correctly.

To troubleshoot issues when using SSO in a VMware View Environment:

  1. Confirm that the Agent/Client installation or configuration is correct. During installation, select Log in as current user.

  2. Verify that disclaimers or login banners are not being used when using PCoIP as the display protocol. For more information, see Black View Client log in screen when using PCoIP (1016961).

  3. Confirm that userinit is configured properly to pass credentials. For more information, see Confirming that the userinit string is configured properly (1028975).

  4. Confirm that the GINA is chaining correctly. For more information, see Confirming that the GINA is chaining correctly in VMware View Manager 3.x/4.0.x/4.5.x (1029075).

  5. Ensure that no Group Policy conflict exists. For more information, see Ensuring that there are no conflicts between Group Policy Objects and View virtual desktops (1027446).

  6. Ensure that the Interactive logon: Do not require CTRL+ALT+DEL GPO policy is disabled. For more information, see Single Sign-on does not work in VMware View Desktops (1026797).

If the problem continues to exist after trying the steps in this article:

  1. Collect the VMware View diagnostic bundle. For more information, see Collecting VMware Horizon View logs and diagnostic information (1017939).
  2. File a support request with VMware Support and quote this Knowledge Base article ID (1029391) in the problem description. For more information, see Filing a Support Request in My VMware (2006985).



See Also

Update History

06/11/2012 - Added View Manager 4.6, 5.0, and 5.1 to list of products. 25/06/2014 - Added View Manager 5.3

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.


  • 3 Ratings

Did this article help you?
This article resolved my issue.
This article did not resolve my issue.
This article helped but additional information was required to resolve my issue.

What can we do to improve this information? (4000 or fewer characters)

Please enter the Captcha code before clicking Submit.
  • 3 Ratings