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Unable to connect to VMware View desktops using PCoIP (1028719)

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Symptoms

  • Unable to connect to VMware View desktops using PCoIP
  • Connecting to VMware View desktops using PCoIP fails

Resolution

Each step below provides instructions and a link to a document, for performing the step and taking corrective action as necessary. The steps are ordered in the most appropriate sequence to isolate the issue and to identify the proper resolution. After completing each step, try connecting to your View desktop using PCoIP. Work through each troubleshooting step in order, and do not skip a step.
 
To troubleshoot the issue when you are unable to connect to View desktops using PCoIP: 
  1. Confirm that the virtual desktop has a network connection. For more information, see Increasing the number of ports assigned to a VMware View virtual switch (1026014).

  2. Confirm that the proper ports are open within the guest operating system. For more information, see Confirming that correct TCP/IP ports are open on a VMware Horizon View Virtual Desktop (1026766).

  3. Confirm that there are no disclaimers or login banners used when PCoIP is the display protocol. For more information, see Black View Client log in screen when using PCoIP (1016961).

  4. Confirm that an available desktop or desktop pool exists. For more information, see Confirming if a desktop pool exists (1026771).

  5. Confirm that the network in the virtual desktop's guest operating system is configured correctly. For more information, see Network configuration in VMware View desktops (1026498).

  6. Confirm that the virtual desktops are configured with enough video RAM to display the resolution required by the client. For more information, see Creating View desktops causes the vCenter Server error: The operation is not supported on the object (1017380).

  7. Confirm that VMware Tools and the VMware View agent are installed in the correct order. For more information, see Configuring PCoIP for use with View Manager (1018158).

  8. Confirm that the SmartCard authentication is configured and is functioning properly. For more information, see: 

If your problem continues to exist after trying the steps in this article:

See Also

Update History

01/04/2012 - Added View Manger 4.6 and 5.0 to Products 04/11/2013 - Added Horizon View 5.x to Products

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