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Dual monitors configured using PCoIP does not span both the monitors for VMware View (1027899)

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Symptoms

In VMware View Manager virtual machines, you experience these symptoms:
  • When configuring dual monitors using the PCoIP protocol, the display does not span both the monitors.
  • The display appears only in one half of each monitor.
  • The other half of each monitor is rendered blank.
  • This issue does not occur when using the RDP protocol.

Purpose

This article provides information on adjusting desktop pool settings in VMware View Manager.

Cause

This issue occurs if  the virtual machine is configured with an insufficient video RAM to display the resolution of the monitors.

Resolution

To resolve this issue:
  1. In the desktop pool settings, ensure that:

    • The maximum number of monitors is set to four.
    • The maximum resolution is the highest value available.

      Note: After changing these settings, you must power off the virtual machine and power it back on. 

  2. Ensure that the monitors resolution on the client machine is within the maximum resolution selected under the desktop pool settings. If the resolution of the monitor is higher, increase the resolution for the virtual machine.

    For more information, see Adding video resolution modes to Windows guest operating systems (1003).

  3. Run the System Configuration Utility, msconfig.exe, on the Windows 7 virtual machine and ensure that the No GUI boot and Base Video options are not selected.
  4. Shut down the virtual machine, and power it back on.  This power off is required to reconfigure the virtual machine's vmx file.

Tags

pcoip-multimonitor-issues

See Also

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.

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