Search the VMware Knowledge Base (KB)
View by Article ID

Accessing USB storage and other USB devices from the service console (1023976)

  • 29 Ratings


The technology that supports USB device passthrough from an ESX/ESXi host to a virtual machine does not support simultaneous USB device connections from USB passthrough and from the service console.


To access USB storage and other devices from the console, disable USB passthrough. To check the status of the USB arbitrator, run the following command: chkconfig --list | grep -i usb
  1. Start the ESX host and enter the following command at the Linux service console command line:

    chkconfig usbarbitrator off

  2. Reboot the host. The devices are available to the service console.

    Note: For ESXi 5.1 and 5.5, a restart is not required. Restarting the management agents on the system will allow for accessing the devices. For more information, see Restarting the Management agents on an ESXi or ESX host (1003490).
Note: The service console is typically used only when you contact a VMware technical support representative. In earlier versions of ESX, the service console was one of the interfaces to ESX hosts. Many of the service console commands are now deprecated.

The vSphere SDK is used for scripted manipulation of vSphere. The vSphere Client is the primary interface to all nonscripted activities, including configuring, monitoring, and managing virtual machines and resources.
Note: If your problem still exists after trying the steps in this article, file a support request with VMware Support and note this Knowledge Base article ID (1023976) in the problem description. For more information, see How to Submit a Support Request.

Additional Information

For translated versions of this article, see:

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.


  • 29 Ratings

Did this article help you?
This article resolved my issue.
This article did not resolve my issue.
This article helped but additional information was required to resolve my issue.

What can we do to improve this information? (4000 or fewer characters)

Please enter the Captcha code before clicking Submit.
  • 29 Ratings