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“Error applying transforms” when upgrading vSphere Client or plug-in (1023938)

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Symptoms

  • Upgrading or uninstalling/reinstalling vSphere Client fails.
  • Upgrading or uninstalling/reinstalling vSphere plug-in Clients fails.
  • Uninstalling VMware Update Manager Client 4.1 in Programs and Features fails.
  • You see the error:

    Error applying transforms. verify that the specified transform paths are valid

Cause

This issue occurs if an incorrect transforms path is specified in registry.

Resolution

To resolve this issue, modify the transform path in the registry.

Note: In the registry, transforms are listed in a folder with an auto generated name. This name varies for different installations and must be identified manually. Because the folder names are 32 character generated strings, it can be difficult to identify the correct folder.
 
To modify the transforms value:
  1. Click Start > Run, type regedit, and click OK. The Registry Editor window opens.
  2. Click File > Export and back up the current registry.
  3. Browse the registry editor and locate:

    HKEY_CLASSES_ROOT\Installer\Products orHKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products

    Notes:
    • In Update Manager Client 4.1, navigate to HKEY_CURRENT_USER\Software\Microsoft\Installer\Products\.
    • In Update Manager Client 5.0, navigate to HKEY_CURRENT_USER\Software\Microsoft\Installer\Products\Update Manager CLIENT GUID.

  4. Right-click the Products and click Find. The Find dialog box appears.
  5. In the Find what field, type VMware vSphere Client or VMware Update Manager Client.      
  6. In the Look at section, deselect Keys and Values and click Data.
  7. Click Find Next.
  8. Double-click Transforms.
  9. In the Edit String window, delete the information listed in the Value Data field.
  10. Click OK and close the Registry Editor window.  
  11. Use Add/Remove Programs to uninstall the old version of VMware vSphere Client.

Additional Information

You may obtain the appropriate product code from this registry entry:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData
 
Then, from a command prompt, run this command using the product code from the registry value:

msiexec.exe /X {product_code_from_registry}

See Also

Update History

02/22/2013 - Added vCenter Update Manager 5.1.x to Products 08/07/2014 - Updated step 5 under Resolution

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.

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