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Changes to VMware Support Options (1023118)

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This article provides information about the changes to VMware support options.


Platinum Support is now called Production Support. Production Support is for production environments that require 24x7 uptime and support. For more information on Production Support, see VMware Production Support & Subscription.

Gold support is now called Basic Support. Basic Support is for non-production environments where 12x5 support is adequate. For more information on Production Support, see VMware Basic Support & Subscription Service.

Additional Information

In addition to Production and Basic Support, VMware offers these support options:

Pivotal Links

Pivotal tc Server Knowledge Base:
Note: You can also view support offerings by product.

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.


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  • 12 Ratings