Knowledge Base

The VMware Knowledge Base provides support solutions, error messages and troubleshooting guides
 
Search the VMware Knowledge Base (KB)   View by Article ID
 

VMware Tools installation fails when Easy Install is in progress (1017687)

Symptoms

  • Installing VMware Tools fails
  • You see the error:

    VMware Tools installation cannot be started manually while the easy install is in progress.


cannot-install-tools  floppy-drive  install-tools  install-vmware-tools  install-vmware-tools-fails  install-vmware-tools-linux  tools-install  vmware-tools  vmware-tools-install-doesnot-complete  vmware-tools-install-fails  Remove-Floppy-Drive  install-vmware-tools-windows

Resolution

This error occurs when the virtual floppy with the autoinstall information required by Easy Install does not unmount properly.
 
To resolve this issue and unmount the virtual floppy:
  1. Power off the virtual machine.
  2. Go to VM > Settings
  3. Select Floppy.
  4. Select Use physical drive, and set the dropdown to Auto detect.This unmounts the virtual floppy from the virtual drive.
  5. Power on the virtual machine and install VMware Tools. 
If the same error persists when trying to install VMware Tools, delete and re-add the virtual floppy drive and the virtual CD/DVD drive.
 
To delete and re-add the drives:
  1. Power off the virtual machine.
  2. Go to VM > Settings
  3. Select CD/DVD.
  4. Make a note of the current settings for this device, then click Remove.
  5. Click Add.
  6. Select CD/DVD, and click Next.
  7. Select the settings you noted previously (or you can set them later), and click Next > Finish.
  8. Select Floppy.
  9. Make a note of the current settings for this device, then click Remove.
  10. Click Add.
  11. Select Floppy, and click Next.
  12. Select the settings you noted previously (or you can set them later), and click Next > Finish.
  13. Power on the virtual machine and install VMware Tools.

See Also

Update History

08/26/2014 - Updated for Fusion 7.x 02/12/2014 - Updated for Workstation 11.x 02/12/2014 - Updated for Player 7.x

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.

Feedback

  • 356 Ratings

Did this article help you?
This article resolved my issue.
This article did not resolve my issue.
This article helped but additional information was required to resolve my issue.

What can we do to improve this information? (4000 or fewer characters)




Please enter the Captcha code before clicking Submit.
  • 356 Ratings
Actions
KB: