Search the VMware Knowledge Base (KB)
View by Article ID

Data recovery services for data not recoverable by VMware Technical Support (1015413)

  • 100 Ratings
Language Editions

Details

VMware does not offer data recovery services. This article provides contact information for data recovery service providers.

Note: VMware does not endorse or recommend any particular third-party utility, nor is this list meant to be exhaustive.

Solution

If VMware Technical Support cannot recover lost or corrupted data, contact any of these service providers:
Note: These organizations charge for their services.

Kroll Ontrack

Toll-free numbers
General Information

Seagate Recovery Services


DriveSavers Data Recovery

Gillware Data Recovery


Additional Information

THE CONTENT OF THIS ARTICLE IS PROVIDED "AS-IS," AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VMWARE DISCLAIMS ALL OTHER REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, REGARDING THIS CONTENT, INCLUDING THEIR FITNESS FOR A PARTICULAR PURPOSE, THEIR MERCHANTABILITY, OR THEIR NON-INFRINGEMENT. VMWARE SHALL NOT BE LIABLE FOR ANY DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OF THIS CONTENT, INCLUDING DIRECT, INDIRECT, CONSEQUENTIAL DAMAGES, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF VMWARE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Notes:
  • Before engaging third-party recovery vendors, for increased chances of a successful data recovery:

    • Do not install recovery software on the volume from which you are trying to recover.
    • Do not write any recovered data or anything else to the volume from which you are trying to recover data.
    • Do not allow any usage of the volume from which you are trying to recover and take it offline (unmount).
    • Do not work with the only copy of your data/volume/VMDK file. Always take a backup/image and keep it safe in case of further escalation.
    • Do not re-initialize or reformat the problematic volume. This does not bring the data back and will only increase the severity of data loss.
    • Do not rebuild the problematic RAID system unless you have all member drives imaged for further escalation or you have a backup.
    • Do not force fail RAID member drives online until you have all member drives imaged for further escalation.

  • For translated versions of this article, see:

The links in this article were correct as of September 16, 2015. If you find a link is broken, provide feedback and a VMware employee will update the link.

To be alerted when this article is updated, click Subscribe to Document in the Actions box.

Update History

07/04/2012 - Added points to ensure before engaging third-party vendors 10/15/2013 - Added more contact info for Kroll Ontrack 09/11/2015 - Updated Kroll Ontrack contact information

Attachments

    Request a Product Feature

    To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.

    Feedback

    • 100 Ratings

    Did this article help you?
    This article resolved my issue.
    This article did not resolve my issue.
    This article helped but additional information was required to resolve my issue.

    What can we do to improve this information? (4000 or fewer characters)




    Please enter the Captcha code before clicking Submit.
    • 100 Ratings
    Actions
    KB: