Troubleshooting Fusion virtual machine startup issues (1014534)
- The virtual machine does not start
- Cannot boot the virtual machine
- The virtual machine appears frozen
- You see one of these errors:
- Operation on file <xxx> could not be completed
- Operating System Not Found
- VMware Fusion cannot connect to the virtual machine. Make sure you have rights to run the program and access all directories it uses and rights to access all directories for temporary files.
- Transport (VMDB) error -14: Pipe connection has been broken
Each step below provides instructions and a link to a document, for performing the step and taking corrective action as necessary. The steps are ordered in the most appropriate sequence to isolate the issue and to identify the proper resolution. They are also ordered in the most appropriate sequence to minimize data loss. After each step, try powering on the virtual machine again. Work through each troubleshooting step in order and do not skip a step.
To resolve this issue:
- Restart the Mac OS X machine.
- If the Fusion application, itself, does not start, you may have to reinstall it. For more information, see Troubleshooting Fusion startup issues (1003484).
- Download and install the latest version of Fusion from the VMware website. For more information, see Downloading and installing VMware Fusion (2014097).
- Confirm that the virtual machine has no lock files. For more information, see Investigating virtual machine lock files in Fusion (1019357).
- Confirm that the virtual machine is not in a corrupted suspended state. For more information, see Fixing an unexpected signal 10 error in Fusion (1018757).
- Confirm that your user account has the necessary permissions to open and write to the virtual machine bundle. For more information, see Investigating permissions for Fusion virtual machines (1020786).
- Confirm that your virtual machine has no corrupt or missing files. For more information, see Verifying Fusion virtual machine file integrity (1024809).
- Confirm that there is enough disk space for your virtual machine. For more information, see Verifying sufficient disk space for a VMware Fusion virtual machine (1021877).
- Confirm that your virtual disk is not corrupted. For more information, see Repairing a virtual disk in Fusion (1023888).
- Confirm that the Mac's file system is intact. For more information, see Performing a disk repair in Mac OS (1020943).
- Confirm that the Mac's RAM is in working order. For more information, see Checking physical memory (RAM) on a Mac for VMware Fusion (1021740).
- Confirm that the Mac OS is healthy. For more information, see Verifying the health of an operating system (1003956).
- If Windows displays an error on startup (for example, a blue screen with a STOP error or a black screen with an error message), see Performing a Windows repair on a Windows XP virtual machine (1013846).
- If this is a Boot Camp partition, see Troubleshooting Stop errors when using Boot Camp virtual machines (1003485) and A Boot Camp virtual machine fails to power on with a disk error (1003483).
If the issue continues to exist after trying the steps in this article:
- Collect the VMware Support information. For more information, see Collecting diagnostic information for VMware Fusion (1003894).
- File a support request with VMware Support and quote this Knowledge Base article ID (1014534) in the problem description. For more information, see Filing a Support Request in My VMware (2006985).