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Troubleshooting Fusion virtual machine startup issues (1014534)

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  • The virtual machine does not start
  • You see one of these errors:

    • Operation on file <xxx> could not be completed
    • Operating System Not Found
    • VMware Fusion cannot connect to the virtual machine. Make sure you have rights to run the program and access all directories it uses and rights to access all directories for temporary files.
    • Transport (VMDB) error -14: Pipe connection has been broken
Note: For additional symptoms and log entries, see the Additional Information section.


This article provides steps to resolve common virtual machine startup and shutdown issues.


Validate that each troubleshooting step is true for your environment. Each step provides instructions or a link to a document or another article to eliminate possible causes and take corrective actions as necessary. The steps are ordered in the most appropriate sequence to isolate the issue and identify the proper resolution. Do not skip any step.
Caution: After each step, power on the virtual machine.

  1. Restart the Mac OS X machine.

  2. If the Fusion application, itself, does not start, you may have to reinstall it. For more information, see Troubleshooting Fusion startup issues (1003484).

  3. Download and install the latest version of Fusion from the VMware website. For more information, see Downloading and installing VMware Fusion (2014097).

  4. Confirm that the virtual machine has no lock files. For more information, see Investigating virtual machine lock files in Fusion (1019357).

  5. Confirm that the virtual machine is not in a corrupted suspended state. For more information, see Fixing an unexpected signal 10 error in Fusion (1018757).

  6. Confirm that your user account has the necessary permissions to open and write to the virtual machine bundle. For more information, see Investigating permissions for Fusion virtual machines (1020786).

  7. Confirm that your virtual machine has no corrupt or missing files. For more information, see Verifying Fusion virtual machine file integrity (1024809).

  8. Confirm that there is enough disk space for your virtual machine. For more information, see Verifying sufficient disk space for a VMware Fusion virtual machine (1021877).

  9. Confirm that your virtual disk is not corrupted. For more information, see Repairing a virtual disk in Fusion (1023888).

  10. Confirm that the Mac's file system is intact. For more information, see Performing a disk repair in Mac OS (1020943).

  11. Confirm that the Mac's RAM is in working order. For more information, see Checking physical memory (RAM) on a Mac for VMware Fusion (1021740).

  12. Confirm that the Mac OS is healthy. For more information, see Verifying the health of an operating system (1003956).

  13. If Windows displays an error on startup (for example, a blue screen with a STOP error or a black screen with an error message), see Performing a Windows repair on a Windows XP virtual machine (1013846).

  14. If this is a Boot Camp partition, see Troubleshooting Stop errors when using Boot Camp virtual machines (1003485) and A Boot Camp virtual machine fails to power on with a disk error (1003483).

Additional Information

You experience these additional symptoms:
  • Cannot boot the virtual machine
  • The virtual machine appears frozen
If the issue continues to exist after trying the steps in this article:

Collect the diagnostic information for VMware fusion and file a support request with VMware Support and quote this Knowledge Base article ID (1014534) in the problem description. For more information, see   How to Submit a Support Request.


64bit-installation-fails,cannot-start-vm, pipe connection, vmware fusion, operating system, operation on file

See Also

Update History

06/23/2010 - Added steps to check lock files and suspended state. 4/23/2012 - Added step to download and install latest version. 09/12/2012 - Added Fusion 5.x information. 09/07/2013 - Added Fusion 6.x to products. 08/25/2014 - Updated for Fusion 7.x.

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To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.


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  • 79 Ratings