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Improperly formatted proxy addresses prevent metadata downloads (1012926)

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Symptoms

You are experiencing these issues with vCenter Update Manager patches:
  • Downloads fail with the error:

    Patch Metadata Not Found

  • There is no patch data in the repository.
  • The vmware-vum-server-log4cpp.log file contains entries similar to:

    'httpDownload' 4284 ERROR [httpDownload, 726] Error 12029 from WinHttpSendRequest for url https://hostupdate.vmware.com/software/VUM/PRODUCTION/index.xml
    'httpDownload' 4284 INFO [httpDownload, 920] Connect to https://hostupdate.vmware.com/software/VUM/PRODUCTION/index.xml with proxy off failed
    'httpDownload' 4284 WARN [httpDownload, 418] Download https://hostupdate.vmware.com/software/VUM/PRODUCTION/index.xml failed, err: Error 12029 from WinHttpSendRequest for url https://hostupdate.vmware.com/software/VUM/PRODUCTION/index.xml


    Note: The default locations of the vmware-vum-server-log4cpp.log file:

    • Windows 2008 and later operating systems: C:\ProgramData\VMware\VMware Update Manager\Logs\
    • Windows XP, 2000, and 2003: C:\Documents and Settings\All Users\Application Data\VMware\Update Manager

Cause

This issue occurs when a Proxy server cannot be authenticated from the vCenter Update Manager server.

Resolution

To resolve these issues, verify that:
  • The name of the proxy server can be resolved in DNS and can be reached from the vCenter Update Manager server.
  • You can successfully log in to the Proxy server using the proxy credentials provided.
  • Check that https is not being blocked on the proxy server.
  • The proxy address is not prefixed by http:// or https://.

    Note: For example, use proxy.domain.com not http://proxy.domain.com
Notes
  • The proxy settings can be verified in the C:\Program Files\VMware\Infrastructure\Update Manager\vci-integrity.xml file.
  • In a 64 bit operating system, check the C:\Program Files(x86)\VMware\Infrastructure\Update Manager\vci-integrity.xml file for the proxy settings.
  • For vCenter Update Manager Update 2 and later, the configuration is saved in the registry. Use vSphere Client to confirm settings or check the Proxy Server registry key at My Computer\HKEY_LOCAL_MACHINE\SOFTWARE\VMware, Inc\VMware Update Manager\.
    In Windows 2008 Servers, the Proxy Server registry key is located at HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\VMware, Inc.\VMware Update Manager
  • To reconfigure the proxy server used by vSphere Update Manager, see Reconfiguring VMware vCenter Update Manager using the UpdateManager Utility (2011327).

Additional Information

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See Also

Update History

07/26/2012 - Added additional point to verify if https is not being blocked. 08/06/2013 - Added VUM 4.1, 5.0 and 5.1 to Product Versions.

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