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Enabling the VMware vCenter Update Manager plugin generates errors (1011858)

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Symptoms

  • Enabling the VMware vCenter Update Manager plugin fails.
  • You receive one or more of these errors:
    • There was an error connecting to vmware vcenter update manager - IP_address_of_vCenter_Server:8084
      Vmacore::Exception: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
    • The request failed because of a connection failure.
       
  • This issue occurs when you are not using a local SQL Express Database for the VMware Update Manager.
  • This issue occurs when the 32-bit DSN for the VMware Update Manager is configured with Windows Authentication.

Resolution

Enabling the VMware vCenter Update Manager plugin can fail if you are using a remote SQL database with Windows authentication and the Update Manager service is set to log on as the local system account.
 
To resolve this issue:
  • Change the service to login as the same Windows NT account that has been given dbo permissions to the SQL database.
  • Make sure the vci-integrity.xml file has the correct vCenter Server IP address. If the IP address is incorrect, update it and restart the Update Manager service.
To correct the IP address information:
  1. Open the vci-integrity.xml file, located at C:\Program Files (x86)\VMware\Infrastructure\Update Manager, using a text editor.
  2. Ensure that the file has the correct IP address information of Update Manager server:

    <PatchDepotProxyUrl/>
    <PatchDepotUrl>http://IP_address:9084/vci/hostupdates/hostupdate</PatchDepotUrl>


    Where IP_address  is the IP address of the Update Manager server.

  3. Ensure that the <vpxdLocation> entry has the correct vCenter Server IP address. For example:

    <vpxdLocation> https:// VC_SERVER </vpxdLocation>

  4. Save and close the file.
  5. Restart the VMware Update Manager Service.

Additional Information

For related information, see the ESX and vCenter Server Installation Guide.

See Also

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.

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