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Collecting diagnostic information for VMware products (1008524)
VMware Technical Support routinely requests diagnostic information from you when a support request is handled. This diagnostic information contains product specific logs, configuration files, and data appropriate to the situation. The information is gathered using a specific script or tool for each product and can include a host support bundle from the ESXi host and vCenter Server support bundle. Data collected in a host support bundle may be considered sensitive. Additionally, as of vSphere 6.5, support bundles can include encrypted information from an ESXi host. For more information on what information is included in the support bundles, see Data collected when gathering diagnostic information from vSphere products (2147388)
Note: Collecting diagnostic information is the same as collecting or gathering log files.
This article provides procedures for obtaining diagnostic information for all VMware products.
The diagnostic information obtained by using this article is uploaded to VMware Technical Support. To properly identify your information, you need to use the Support Request (SR) number you receive when you create the new SR.
- For information on filing a Support Request, see How to file a Support Request in My VMware (2006985).
- For information on updating a Support Request, see How to view and update Support Requests in My VMware (2007048).
- For information on uploading your support files, see Uploading diagnostic information to VMware (1008525).
Note: When selecting your product, see the product versions in the corresponding article to determine if the relevant version is listed.
Note: The preceding link was correct as of March 6, 2015. If you find the link is broken, provide feedback and a VMware employee will update the link.
- Collecting diagnostic information for VMware vRealize Operations Enterprise 1.0 and VMware vRealize Operations Standalone 5.x (2006599)
This Article Replaces
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