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Consolidation fails with error: "VirtualCenter must gather more information to enumerate the domains and workgroups in the enterprise. This may take several minutes. Try again later." (1006099)

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Details

User visible symptom:
Guided Consolidation consistently fails with the following error:
"VirtualCenter must gather more information to enumerate the domains and workgroups in the enterprise. This may take several minutes. Try again later."

Detailed description:
Under certain circumstances, the Capacity Planner database file can become corrupt. When this happens, the Capacity Planner service creates a new database file. Unfortunately, this new file does not contain the jobs required by VirtualCenter Guided Consolidation.

This condition can be further verified by checking the vpxd log file for the following error: com.vmware.capacityplanner.collector.missingdiscoveryjob.

Solution

Workaround:
  1. Stop the following services:
    • VMware VirtualCenter Server
    • VMware Capacity Planner Service
  2. Uninstall Capacity Planner:
    1. Open Control Panel > Add or Remove Programs and remove VMware Capacity Planner for VirtualCenter
    2. Delete any remaining files in the Capacity Planner directory. The default location is as follows:
      • C:\Program Files\VMware\Infrastructure\VMware Capacity Planner\
  3. Install Capacity Planner:
    1. Obtain the VirtualCenter installation media that was used for the current installation.
    2. Open a command prompt and execute the following command, replacing x:\ with the path to media above:
      x:\vpx\CapacityPlanner.exe /v"INSTALLDIR=\"C:\Program Files\VMware\Infrastructure\VMware Capacity Planner\""
    3. Purge old consolidation data from the VirtualCenter database by executing the following SQL script:

      TRUNCATE TABLE VPX_CSL_COLLECTION_SYSTEM;
      TRUNCATE TABLE VPX_CSL_CREDENTIAL;
      TRUNCATE TABLE VPX_CSL_DISCOVERY;
      TRUNCATE TABLE VPX_CSL_DOMAIN;
      TRUNCATE TABLE VPX_CSL_SYSTEM;
      TRUNCATE TABLE VPX_CSL_SYSTEM_DEVICE;
      TRUNCATE TABLE VPX_CSL_SYSTEM_IP_ADDRESS;
      TRUNCATE TABLE VPX_CSL_SYSTEM_PERF;
    4. Start the VMware VirtualCenter Server service.
    5. Log in to VirtualCenter with the VI Client and configure the Guided Consolidation credentials.
    6. Verify the VMware Capacity Planner Service has started and that the log on account is not "Local System".

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