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Collecting diagnostic information for VMware Update Manager (1003693)

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Purpose

This article provides procedures for obtaining diagnostic information for VMware vCenter Update Manager.
 
VMware Technical Support routinely request diagnostic information from you when a support request is handled. This diagnostic information contains product specific logs and configuration files from the host on which the product is run. The information is gathered using a specific script or tool for each product.
  
The diagnostic information collected can then be uploaded to VMware Technical Support. To uniquely identify your information, use the Support Request (SR) number you receive when you open your Support Request.
 
Notes:

Resolution

To collect the log files for VMware vCenter Update Manager:
  • Log in to the VMware vCenter Update Manager Server as an administrator.

    Notes:
    • Usually, vCenter Server is installed on the same server as VMware vCenter Update Manager. However, it can be installed on a different server. 
    • Ensure that you are not blocked by UAC and do not have any group policies that prevent you from running the utility. 
    • You may have to run the utility using the Run As option.

  • Click Start > All Programs > VMware > Generate Update Manager log bundle.

    A command prompt appears, displaying the progress of logs being collected.  When the process is complete, the command prompt closes and you see a log bundle on the desktop of the server. The log file for VMware vCenter Update Manager shows as vum-support-xxxxx.zip , where xxxxx represents the user who ran the report, as well as the date and time the report was run.

Additional Information

By default, VMware vCenter Update Manager logs are available in these directories:
  • Windows XP, 2000, and 2003:
C:\Documents and Settings\All Users\Application Data\VMware\Update Manager
  • Windows 2008 and later operating systems:
C:\ProgramData\VMware\VMware Update Manager\Logs\
  • ESX:

    /var/log/vmware/esxupdate.log

  • ESXi (patch and update installation logs):
/var/log/esxupdate.log

Tags

collect-diagnostic-information

See Also

Update History

07/01/2013 - Removed Resolution Path out of Normalization status. 10/24/2012 - Added ESXi to Additional Information 04/15/2010 - Added information to where logs are stored. 04/01/2010 - Made document more generic so it also can be used for 4.0.

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