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VMware Update Manager Plug-In fails to install (1003468)

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Symptoms

  • VMware Update Manager fails to install.
  • You see one or more of these errors:
    • Error 25089 - incorrect username/password for vCenter Server
    • Error 25085 - Setup failed to register VMware Update Manager extension to VMware vCenter Server
    • Error 1920 Service VMware Update Manager Service (vmware-ufad-vci) failed to start. Verify that you have sufficient privileges to start system services.

  • In the C:\Documents and Settings\Domain Administrator User\Application Data\VMware\VMware Update Manager\vminst.log or C:\Users\Domain Admin User\AppData\Local\Temp\vminst.log  file for Windows Server 2008 (VMware Update Manager 64-bit), you see errors similar to:

    Posting error message 25085

    vmware-updatemgr.exe:: Error - Incorrect username or password provided for VC Server xxx.xxx.xxx.xxx. Failed to un-register the extension

Resolution

There are several reasons why the Update Manager installation fails during installation.
For a successful Update Manager installation, ensure that:
  • You use an administrator account on the vCenter Server.
  • The username and password exist on the vCenter Server.
  • The password for the account is alpha-numeric and does not contain any non-english characters.
  • A vCenter administrator role is assigned to the Update Manager administrator group and the login roles.
  • You use the initial account that was used when installing the vCenter Server, when Update Manager prompts for the username and password.

    Note
    : If ActiveDirectory user credentials are used, the password complexity requirement has special characters mentioned, but they are not mandatory.

  • There are no anti-virus or firewall programs blocking the installation.
If the installation continues to fail, you must uninstall Update Manager, clean up the installation directory and registry entries, and reinstall Update Manager.
To uninstall and reinstall Update Manager:
  1. Uninstall Update Manager from Add/Remove Programs.
  2. Open Task Manager and verify if any Update Manager processes are running. Ensure that the rdevServer.exe process is stopped before proceeding.
  3. Delete or move the log files from %temp% and \Windows\Temp folders.
  4. Delete the Windows service vmware-ufad-vci manually and reboot the machine. Microsoft's utility Instsrv.exe can accomplish this. For more information on Instsrv.exe, see the Microsoft knowledge base article 137890.
  5. Clean up Update Manager installation directory and remove the Update Manager folder from the root install directory.

    Notes
    :
    • The default location is %ProgramFiles%\VMware\Infrastructure\Update Manager.
    • Ensure to back up the registry before making any changes.

  6. Clean up registry entries under HKLM\Software\VMware, Inc.\VMware Update Manager.
  7. Run the installer again to install VMware Update Manager.

    Note: After the reinstall it may be necessary to re-create the 32-bit ODBC connection for Update Manager. For further details, see Creating a 32bit DSN on a 64bit Windows machine (1010401).

If the installation fails again, generate the Update Manager log files and file a Support Request with VMware Support. Ensure to note this Knowledge Base article ID in the problem description. For more information, see Collecting diagnostic information for VMware Update Manager (1003693) and How to Submit a Support Request.

Additional Information

For information on VMware vCenter Update Manager network port requirements, see VMware vCenter Update Manager network port requirements (1004543).

See Also

This Article Replaces

1004148
1004035
1012593

Update History

09/23/2011 - added note to backup the registry before making changes. 03/18/2013 - added the release notes link in add. info section. 04/30/2013 - Added ESXi 5.1.x and vCenter Server 5.1.x to Products

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