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Cannot install VMware Tools because a virtual machine's CD-ROM drive does not work (1002234)

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  • A virtual machine's CD-ROM drive does not work
  • You cannot install VMware Tools


The CD-ROM drive may not work if the operating system does assign the correct driver. Since VMware Tools cannot be installed without a CD-ROM drive, the incorrect network driver is also assigned to the NIC.
To resolve this issue, you must assign the correct driver.
To assign the correct driver:
  1. Remove the NIC from the virtual machine (from Hardware tab in Edit Settings).
  2. Restart the virtual machine.
  3. Enable the ATAPI devices and set it to automatic startup for CD-ROM.
  4. Enable the CD-ROM device and set it to Boot at startup.
  5. Restart the virtual machine.
  6. Go to the Control Panel.
  7. Select SCSI Devices.
  8. Select ATAPI and click the Driver tab.
  9. Click Have disk and choose Mass storage device.
  10. Select IDE CDROM ATAPI 1.2 (Dual Channel) PCI IDE Controller.
  11. Restart the virtual machine.
  12. Attach the CD-ROM.
  13. Add the NIC. Providing the drivers for the NIC by navigating to the program files/vmware/vmware tools/drivers/vmxnet/winnt directory on the VMware Tools ISO.
  14. Restart the virtual machine.

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  • 14 Ratings