Search the VMware Knowledge Base (KB)
View by Article ID

vSAN Build Recommendation Engine Health fails (2151692)

  • 0 Ratings

Symptoms

  • vCenter Server and Clusters fails to connect Internet when system wide proxy of vCenter Server is set.
  • Unable to Log in to My VMware using vSphere Web Client.
  • Naviagting to vSAN Health > vSAN Build Recommendation Engine Health, you see error similar to:

    Unexpected VMware Update Manager (VUM) baseline creation failure. Please check vSAN and VUM logs for details.
    Internet access in unavailable. Please restore Internet connectivity for VSAN to come up with build recommendations.

  • In the /var/log/vmware/vsan-health/vmware-vsan-health-service.log file, you see the entries similar to:

    2017-08-10T07:22:01.21Z WARNING vsan-health[healthThread-852be566-7d9c-11e7] [VsanCloudHealthUtil::checkNetworkConnection] Internet is not connected.

2017-08-10T12:27:52.311Z ERROR vsan-health[Thread-140923] [VsanCloudHealthDaemon::run] VsanCloudHealthSenderThread exception: <urlopen error [Errno 110] Connection timed out>
Traceback (most recent call last):
File "/usr/lib/vmware-vpx/vsan-health/pyMoVsan/VsanCloudHealthDaemon.py", line 337, in run
profiler=self.profiler):
File "/usr/lib/vmware-vpx/vsan-health/pyMoVsan/VsanCloudHealthDaemon.py", line 279, in collectedResults
VsanCloudHealthCollector.updateManifestWithPerCluster(serviceInstance)
File "/usr/lib/vmware-vpx/vsan-health/pyMoVsan/VsanCloudHealthDaemon.py", line 230, in updateManifestWithPerCluster
cls._updateManifest()
File "/usr/lib/vmware-vpx/vsan-health/pyMoVsan/VsanCloudHealthDaemon.py", line 190, in _updateManifest
manifestVersion = cls._queryManifestVersion()
File "/usr/lib/vmware-vpx/vsan-health/pyMoVsan/VsanCloudHealthDaemon.py", line 174, in _queryManifestVersion
dataType='manifest_version', objectId=MANIFEST_VERSION_UUID)
File "/usr/lib/vmware-vpx/vsan-health/pyMoVsan/VsanCloudHealthConnector.py", line 209, in getClusterHealth
maxRetries=maxRetries, waitInSec=waitInSec)
File "/usr/lib/vmware-vpx/vsan-health/pyMoVsan/VsanCloudHealthConnector.py", line 247, in getObject
responseBody = self._getPhoneHomeResultsWithRetries(urlParams)
File "/usr/lib/vmware-vpx/vsan-health/pyMoVsan/VsanCloudHealthConnector.py", line 279, in _getPhoneHomeResultsWithRetries
VsanCloudHealthConnectionException: <urlopen error [Errno 110] Connection timed out>

Note: The preceding log excerpts are only examples. Date, time, and environmental variables may vary depending on your environment.

Resolution

This is a known issue affecting vSphere 6.5 Update 1.

Currently, there is no resolution or workaround.

Additional Information

To be alerted when this article is update, click Subscribe to Document in the Actions box.

Tags

vSAN Build Recommendation, My VMware, Web Client, vSAN 6.6

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.

Feedback

  • 0 Ratings

Did this article help you?
This article resolved my issue.
This article did not resolve my issue.
This article helped but additional information was required to resolve my issue.

What can we do to improve this information? (4000 or fewer characters)




Please enter the Captcha code before clicking Submit.
  • 0 Ratings
Actions
KB: