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Unable to deploy Tenant appliance in DaaS 7.0 (2151633)

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Symptoms

  • Cloning task does not gets triggered in vCenter Server for the new tenant appliance.
  • Following error is registered in desktone.log of Service Provider appliance

INFO  [com.desktone.server.accessFabric.reservationManager.ReservationHandler]-[pool-397-thread-1] allocateComputePool, Attempting to find viable Compute Pool for appliance 'TEST-71'
ERROR [com.desktone.server.accessFabric.reservationManager.ReservationHandler]-[pool-397-thread-1] Unable to find Compute Pool Resources to create 'TEST-71'
ERROR [com.desktone.server.accessFabric.reservationManager.ReservationHandler]-[pool-397-thread-1] Unknown exception thrown and appliance provisioning failed for the appliance'TEST-71'com.desktone.dataModel.exception.FabricException: Unable to find Compute Pool Resources to create 'TEST-71'

Cause

This issue occurs when Service Provider is unable to determine if the compute resource is capable for hosting Tenant appliance by default.

Resolution

Please configure the the compute resource cluster to be used for tenant appliance deployments.

  1. Log into Service Center Portal
  2. Navigate to

    service grid > resources > Compute Resources

  3. Edit the compute resource cluster and under Usage, select the checkbox  named Tenant.

  4. Try deploying the tenant using Service Center Portal.

Note: If above steps do not help in fixing the issue, please capture the Service Provider appliance logs and contact VMware Support.


Additional Information

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.

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