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Guest Introspection status reports "Warning: Guest Introspection service not ready" (2149760)

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Symptoms

  • Guest Introspection service > Installation status shows as Succeeded.
  • Guest Introspection service > Service Status reports Warning: Guest Introspection service not ready.
  • GI VMs alarm shows an error similar to: 
    Guest Introspection SAM USVM Heartbeat status
  • In the /var/log/syslog.log file of the affected host, you see an error similar to:
    (EPSEC) Could not identify the USVM for the MuxEventHandler, health status cannot be sent.
  • ICMP communication between the NSX Manager and the GI VM fails.

Cause

This issue occurs when the Guest Introspection VM is unable to communicate with the NSX Manager on TCP port 5671 (Heartbeat).

Resolution

To resolve the issue, open connectivity between the NSX Manager and GI virtual machines.

See Also

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.

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