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Upgrading VMware vSphere Update Manager from 5.0 or 5.1 to 5.5 fails with the error: Error 25113 (2059567)

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Symptoms

  • Cannot upgrade from vSphere Update Manager 5.0 or 5.1 to 5.5
  • Upgrading from vSphere Update Manager 5.0 or 5.1 to 5.5 fails
  • You see the error:

    Error 25113: Setup Failed to generate JRE SSL Key

  • The vmware-vci-vciInstallUtils-log4cpp.log file (located at %temp) contains entries similar to:

    [2013-07-16 16:47:37:054 '' 2556 INFO] [installerRunKeyStoreCommand, 122] [install-keystore] Importing existing VUM's SOAP Server's Certificate
    [2013-07-16 16:47:37:054 '' 2556 INFO] [installerRunKeyStoreCommand, 139] [install-keystore] Executing command..
    [2013-07-16 16:47:37:200 '' 2556 INFO] [installerRunKeyStoreCommand, 155] [install-keystore] Error occurred during initialization of VM java/lang/NoClassDefFoundError: java/lang/Object
    [2013-07-16 16:47:37:200 '' 2556 ERROR] [installerRunKeyStoreCommand, 164] [install-keystore] Command execution failed with message:
    [2013-07-16 16:47:37:200 '' 2556 ERROR] [installerRunKeyStoreCommand, 165] [install-keystore] n/a

    ...

    [2013-07-19 16:02:26:723 '' 14972 INFO] [installerRunKeyStoreCommand, 138] [install-keystore] Importing existing VUM's SOAP Server's Certificate
    [2013-07-19 16:02:26:723 '' 14972 INFO] [installerRunKeyStoreCommand, 155] [install-keystore] Executing command..
    [2013-07-19 16:02:26:724 '' 14972 ERROR] [installerRunKeyStoreCommand, 180] [install-keystore] Command execution failed with message:
    [2013-07-19 16:02:26:724 '' 14972 ERROR] [installerRunKeyStoreCommand, 181] [install-keystore] Error: Command not found or not executable, code: 3, detail: The system cannot find the path specified. : C:\Program Files (x86)\VMware\Infrastructure\Update Manager\\jre\bin\keytool.exe
    [2013-07-19 16:02:26:724 '' 14972 ERROR] [installerRunKeyStoreCommand, 471] [install-keystore] Importing Certificate failed exiting

Resolution

This is a known issue affecting vSphere Update Manager 5.5.

To work around this issue, stop the vSphere Update Manager service, then start the upgrade:
  1. Log in to the server running the vSphere Update Manager service.
  2. Stop the vSphere Update Manager service. For more information, see Stopping, starting, or restarting the vSphere Update Manager service (1039328).
  3. Upgrade vSphere Update Manager from the vSphere 5.5 installation media.

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See Also

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.

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