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vCenter Server not listed in the inventory after installing or upgrading to vSphere 5.5 / 6.0 (2059528)

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Symptoms

After installing or upgrading to vSphere 5.5 / 6.0 using vCenter Single Sign-On 5.5 / 6.0, you experience these symptoms:

  • vSphere Web Client does not list the upgraded/installed vCenter Server in the inventory.
  • vCenter Server is not listed in the inventory when you log in to the vSphere Web Client as the Domain Administrator or a user in the Domain Administrators Active Directory group.

This issue occurs when:

  • The administrators@localos group has been granted access to the vCenter Service and the Domain Administrators group is a nested within the local Microsoft Windows Administrators (LocalOS) group.
  • The Domain Administrators group has not been granted explicit access to vCenter Server.
  • The administrator@vsphere.local account has access to vCenter Server after an installation.

Cause

This issue occurs because permissions from the nested groups from dissimilar Identity Sources do not get propagated.

For example, if you add the Domain Administrators group to the Local Administrators group, the permissions do not get propagated because Local operating system and Active Directory are separate identity sources.

Resolution

This is an expected behavior.

To resolve this issue, give explicit permissions to Users or Groups from their respective Identity Sources. For example:
  • Only populate Local OS groups with Local OS users or groups
  • Only populate Active Directory groups with Active Directory users or groups

See Also

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.

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